Client Solutions Manager, Commerce - Global Business Solutions

Overview

The Client Solutions team establishes scalable and enduring partnerships by delivering premium campaign services for both direct clients and agencies. Joining the Commerce team, you will specialize in supporting Commerce clients, assisting leading brands in crafting compelling stories and achieving measurable advertising success.

We operate in a fast-paced, results-oriented environment requiring proactive, independent professionals confident in client interactions, leading strategy, execution, and digital advertising innovation.

Key Responsibilities

• Serve as a subject matter expert on products, guiding clients and agency partners on solutions, best practices, and latest features to boost usage and business expansion.
• Evaluate campaign performance data to generate actionable, insight-driven recommendations that enhance advertising results, increase client revenue, and optimize ROI and efficiency.
• Build and maintain client relationships by providing scalable solutions and promoting strategic product adoption.
• Conduct periodic business reviews with a consultative approach to solidify long-term client partnerships, collaborating closely with Brand Partnership Managers.
• Lead campaign kickoff meetings and manage timelines, asset delivery, and opportunities for campaign optimization through data analysis.
• Create persuasive sales materials and presentations incorporating market trends, case studies, industry insights, and third-party analytics.
• Collaborate with internal cross-functional teams to identify, develop, and apply innovative advertising solutions targeting measurable business outcomes for clients.
• Coordinate with international product and engineering teams to diagnose and resolve client challenges during campaign execution.

Required Qualifications

• At least 5 years' experience in client solutions, account management, or digital marketing/advertising.
• Minimum 3 years' experience focused on Commerce clients.
• 3+ years expertise in media planning and advertising performance measurement.
• Proven practical experience managing campaigns across digital platforms and ad technology products.
• Demonstrated knowledge of ad tech products specific to the Commerce sector.
• Experience with performance and app marketing campaigns.
• Fluency in both German and English, with excellent oral and written communication skills.

Preferred Qualifications

• Comprehensive understanding of the digital ecosystem and strong enthusiasm for social media.
• Exceptional attention to detail and organisational capabilities.
• Experience handling both performance-driven and brand-centric campaigns.
• Track record of success in a rapidly evolving, dynamic environment.

About TikTok

TikTok is a premier platform for short-form mobile video content. The company’s mission is to inspire creativity and bring joy globally, with headquarters located in Los Angeles and Singapore, and offices worldwide including New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Work With Us

At TikTok, creativity is fundamental. Our cutting-edge product helps individuals express themselves authentically, discover new content, and connect with others. We are a diverse, global team driven by curiosity, humility, and impact in a rapidly growing technology company. We embrace challenges as opportunities to innovate, fostering a resilient and collaborative “Always Day 1” culture that propels meaningful breakthroughs.

Diversity and Inclusion

TikTok is dedicated to fostering an inclusive workplace that values diverse skills, backgrounds, and perspectives. Our platform connects users worldwide, and our workforce reflects that global community. We are committed to celebrating diverse voices and nurturing an environment where everyone can thrive.