Client Servicing Manager - Events

About White Massif

White Massif is a Bengaluru-based event management company with a decade of expertise in orchestrating impactful corporate events. Our creative team of specialists, designers, and planners work seamlessly to bring innovative ideas to life and deliver exceptional event experiences that leave lasting impressions.

Job Overview

We are looking for a seasoned Client Servicing Manager to join our bustling events team. This role acts as the vital link between clients and internal departments, ensuring their needs are clearly understood and executed flawlessly. The position demands a strategic approach, effective communication, and hands-on management of diverse event projects.

Key Responsibilities

• Establish and nurture strong client relationships by deeply understanding their goals and expectations.
• Serve as the main contact for client queries, promptly addressing any concerns or requests.
• Collaborate closely with event planning, production, and creative teams to guarantee client requirements are met with precision.
• Manage the full lifecycle of event coordination, ensuring timely deliverables and maintaining superior quality standards.
• Work with clients to align event strategies with their business objectives, suggesting innovative and tailored event solutions.
• Advise clients on the latest industry trends, technologies, and best practices.
• Develop, oversee, and control event budgets, ensuring financial goals are achieved without sacrificing quality.
• Conduct thorough post-event assessments, gathering feedback to inform continuous enhancements.
• Lead and inspire a team of client servicing professionals, fostering a collaborative and motivating environment.
• Provide mentorship and career development opportunities to enhance team capabilities.

Candidate Requirements

• Bachelor’s degree in Business, Marketing, Event Management, or a related discipline.
• Demonstrated 3 to 6 years of experience in event management, especially within corporate events.
• Willingness to travel to cities beyond Bengaluru as needed.
• Proven proficiency in client servicing and managing event projects effectively.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational talents and ability to manage multiple tasks simultaneously.
• Strategic mindset with adept problem-solving capabilities.
• Comfortable using presentation tools such as PowerPoint and Excel.
• Awareness of current event technology trends and solutions.
• Experience in leadership roles, capable of motivating and managing teams successfully.

Work Details

• Full-time role based in Sanjaynagara, Bengaluru.
• Working hours: 10:30 AM to 6:30 PM.
• Two Saturdays off per month.