Client Service Associate

About the Role

Become an integral part of Jackson Hewitt Tax Service Inc. as a Client Service Associate in Auckland, New Zealand. This role requires a customer-oriented individual who excels in communication and relationship building. You will serve as the welcoming representative for office visitors, ensuring an exceptional experience while providing key support such as confirming appointments, engaging with clients during wait periods, and distributing marketing materials.

Key Responsibilities

• Greet and assist clients professionally upon their arrival.
• Confirm upcoming appointments and follow up with current and potential clients.
• Distribute relevant marketing and promotional materials to clients.
• Maintain client engagement during wait times to enhance their experience.

Required Skills and Qualifications

• Excellent interpersonal and verbal communication skills.
• Experience working in a dynamic retail or fast-paced customer service environment.
• Basic proficiency with computers and ability to troubleshoot minor issues.
• Previous experience in customer service or sales is advantageous but not mandatory.
• A strong eagerness to learn and develop within a client-focused position.

Employee Benefits

• Free uniforms provided.
• Pathways for career advancement within the organization.
• Signing bonus upon joining the team.
• Comprehensive training and development opportunities, including free tax preparation education and PTIN registration.
• 401(k) retirement savings plan with employer matching after eligibility is met (enrollments twice yearly).
• Bonuses awarded based on performance metrics.
• Exclusive employee discounts and corporate discount programs.
• Flexible scheduling options to accommodate personal needs.
• Free identity theft protection through Equifax's ID Watchdog.
• Access to earned wage programs and rewards marketplaces.
• Reimbursement for enrolled agent study materials and testing fees.

Additional Information

Compensation is set at $12.00 per hour, accompanied by a competitive bonus scheme. Jackson Hewitt operates nearly 6,000 locations nationwide, known for their innovation in the tax preparation sector. Employees enjoy flexible schedules and continual professional development opportunities.

Note that most Jackson Hewitt offices are franchise-operated, and these franchises independently handle all employment-related issues including hiring, wages, and workplace conditions.