Client Service Associate
Jackson Hewitt Tax Service Inc.
Williamsburg, Ontario, Canada · Full Time
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- Experience
- Any
- Salary
- USD 12 – USD 12 / hour
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Eligibility
- All candidates who enjoy working with clients and provide excellent service are encouraged to apply, regardless of previous experience level or background.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We are seeking a Client Service Associate who excels in a warm, customer-focused environment and possesses outstanding communication abilities. This position serves as the welcoming representative for visitors, guaranteeing superior client interactions and vital assistance. The role involves actively connecting with clients, managing appointments, following up with past and potential clients, distributing promotional materials, and engaging clients during wait times. This is an excellent opportunity to positively influence clients' experiences.
Candidate Profile
We encourage applicants from all backgrounds and levels of experience interested in building relationships and advancing their career in service.
Compensation
This position offers an hourly wage of $12.00 plus a competitive bonus program.
Benefits
- Complimentary uniforms
- Career advancement opportunities
- Signing bonus
- Training and professional development programs
- 401(k) retirement plan matching upon meeting eligibility, with biannual enrollment
- Performance-based bonuses
- Employee discounts
- Flexible scheduling options
- Free identity theft protection via Equifax's ID Watchdog
- Corporate savings through Avibra
- Earned wage access through ZayZoon
- Reward and discount marketplace via BenefitHub
- Free tax preparation training including PTIN registration
- Continuing education in tax preparation
- Reimbursement for Enrolled Agent materials and exams
Required Skills and Experience
- Strong communication and interpersonal skills
- Ability to thrive in a fast-paced retail setting
- Basic computer skills with troubleshooting capabilities
- Previous customer service or sales experience is an advantage but not mandatory
- A willingness to learn and develop in a client-centric role
Additional Information
Jackson Hewitt operates nearly 6,000 company and franchise locations nationwide, focusing on individual federal and state income tax preparation. Most sites are franchise-operated with independent employment decisions. Applicants acknowledge that franchisees handle hiring and employment policies independently. The company offers free tax training and ongoing education. PTIN certification is required.