Change Manager

About the Role

Join Primark's Digital team as a Change Manager to spearhead end-to-end change initiatives within their Digital Transformation portfolio. This role involves planning and delivering change across multiple projects or programmes, focusing on enabling digitally driven business outcomes through new systems, processes, and behaviours. Collaboration with business, technology, and cross-functional partners is key to designing and embedding effective change interventions aligned with portfolio objectives and governance.

Key Responsibilities

• Develop integrated change plans that align with delivery timelines, dependencies, business readiness, and portfolio priorities.
• Conduct impact assessments to understand changes to processes, technology, roles, capabilities, and operating models.
• Translate project/programme outcomes into actionable business changes, ensuring teams grasp the changes, their importance, and how to adopt new ways of working.
• Evaluate digital change impacts on customers, colleagues, and operations to promote smooth, consistent adoption.
• Identify and manage change-related risks, challenges, and resistance throughout project lifecycles.
• Support business readiness, including preparing teams with knowledge and resources for successful releases and deployments.
• Assist with go-live, transition planning, and hypercare to ensure seamless business-as-usual operations.
• Measure and track change readiness, adoption, and engagement using data and stakeholder feedback to adjust interventions and realize benefits.
• Build and maintain change networks to foster adoption, collect feedback, and embed new working practices.
• Gather lessons learned and provide insights to improve future programme delivery.
• Manage engagement with complex stakeholder groups to ensure awareness of change impacts and readiness needs.
• Collaborate with leaders and various teams (Portfolio, Product, Technology, Communications, Learning, People & Culture) to deliver cohesive change experiences.
• Design tailored stakeholder communications, engagement, and training aligned with portfolio guidelines.
• Drive awareness and commitment among impacted teams to support change adoption.
• Report change progress, readiness, risks, and dependencies to governance bodies and escalate as necessary.
• Ensure all change activities comply with enterprise methodologies, governance standards, and Digital Transformation goals.

Experience and Qualifications

• Degree or equivalent professional experience.
• At least 5 years in Change Management or transformation roles.
• Proven track record managing change across multiple projects or medium-sized programmes.
• Hands-on experience with Change Impact Assessments, stakeholder analysis, communication strategies, and training plans.
• Strong knowledge of change frameworks and delivery approaches including Agile and Waterfall.
• Experience supporting go-live preparations, hypercare phases, and transitioning to business-as-usual.
• Expertise in delivering change in customer-facing, operational, or digitally enabled settings.
• Ability to assess and manage change impacts across end-to-end business processes and cross-functional teams.

Preferred Qualifications

• Exposure to retail transformation change initiatives.
• Experience working across multiple geographies or markets.
• Familiarity with federated transformation models or matrix organisations.
• Change Management certification is advantageous but not essential.

Personal Attributes

• Positive mindset, adaptable and resilient.
• Team-oriented and collaborative approach.
• Clear and persuasive communication skills with ability to influence across levels.
• Practical, hands-on, and delivery-focused attitude.

Additional Information

Primark is an expanding global enterprise founded in 1969 in Dublin. With a turnover exceeding £9 billion, over 80,000 employees, and more than 440 stores across 17 countries, it values its people as the core of its success. The company culture emphasizes caring, dynamism, and teamwork.

If you require accessibility accommodations during recruitment, such as extended assessment time, sign language interpreting, or assistive technologies, please inform the talent acquisition team.

Employment offers are conditional upon background checks including right-to-work verification, reference checks, education validation, and for some roles, criminal and financial checks.