Cashier

Position Overview

Cashiers play an essential role in delivering excellent customer service by efficiently, cordially, and accurately handling customer transactions. They operate checkout and return processing systems as well as oversee and maintain the Self-Checkout stations to ensure smooth operation.

Key Duties and Responsibilities

• Conduct checkout and processing of customer purchases and returns with precision and care.
• Monitor and maintain the Self-Checkout area to facilitate seamless customer use.
• Actively enhance product and project knowledge to share useful information and identify potential sales opportunities with customers.
• Adhere strictly to company policies and procedures to minimize product shrinkage.
• For Head Cashiers, allocate cashier positions, assist with expediting price checks, authorize Point of Sale transactions and markdowns across various service areas including main registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.
• Serve as first-level escalation contact for resolving customer concerns and issues effectively.
• Participate in the training and coaching of new Cashiers and assist in supervising front-end staff development using available training tools.

Preferred Qualifications

• Experience of at least one year working as a Cashier is preferred for Head Cashier role.