Cafe Team Member

About the Role

As a Cafe Team Member, you will be integral to delivering an outstanding customer experience every day by combining food preparation, customer interaction, and maintaining high standards of cleanliness and safety in a lively café setting. Your role involves preparing and serving menu items, ensuring all hygiene and safety standards are met, and supporting the smooth operation of the café environment.

Key Responsibilities

• Maintaining cleanliness and orderliness of kitchen equipment and utensils.
• Serving customers efficiently and courteously to provide a positive experience.
• Adhering to food safety guidelines and hygiene standards, including keeping daily records.
• Implementing FIFO (First In, First Out) stock rotation practices to ensure food freshness.
• Receiving deliveries and safely storing food supplies.
• Following all operational policies and procedures accurately.
• Preparing, cooking, and serving food items according to the café's menu standards.
• Ensuring food products are consistently available and meet quality standards.
• Having thorough knowledge of the café’s menu and serving food correctly as intended.
• Handling customer complaints appropriately and escalating issues to the Café Manager.
• Keeping up to date with company communications and new initiatives.
• Cleaning and sanitising tables to maintain a hygienic café environment.

Requirements

• Passion for hospitality and commitment to excellent customer service.
• Understanding of Health and Safety regulations.
• Ability to work efficiently while maintaining a clean workspace.
• Teamwork skills and effective communication abilities.
• Proactive attitude with the capability to multitask and perform well under pressure.
• Initiative to improve work methods and processes.
• Strong organisational and planning skills.
• Adaptability to the fast-paced nature of the café environment.

Benefits and Perks

• Flexible work hours and a minimum guarantee of 8 hours per week.
• Discounts including 10% off regularly and 15% on pay day weekends, plus a Colleague Clubcard saving up to £2,000 annually with an extra card for family use.
• Ability to request flexible working from day one.
• Retirement savings plan and life assurance coverage.
• Access to complimentary wellbeing services focused on mental, physical, and life support.
• Exclusive discount programs for everyday and special purchases, family treats, dining out, and home utilities.
• Uniform provided and supportive policies covering diverse life events.
• Starting holiday entitlement of 28 days inclusive of bank holidays.
• Participation in colleague networks promoting diversity and inclusion.

Additional Information

We foster a welcoming and inclusive workplace and encourage applicants from all backgrounds, committed to supporting flexible working arrangements. Applicants must be aged 18 or over. Shift schedules will be communicated with a minimum of three weeks’ notice within specified availability windows. Tesco Cafes provide a family-like environment across 329 locations nationwide, ensuring no two days are alike. We are also recognized as a Disability Confident Leader with a commitment to accessible recruitment and providing support during the application process.