Cabin Crew

About the Company

Virgin Australia prides itself on exceptional service, having secured the AirlineRatings.com Airline Excellence Award for Best Cabin Crew for eight consecutive years. The airline is committed to delivering outstanding experiences that prioritize guest satisfaction both in-flight and on the ground.

Role Overview

This position is ideal for individuals with backgrounds in customer service, hospitality, retail, aged care, nursing, or hotel work. Opportunities are available on a full-time or part-time basis, allowing flexibility to suit different lifestyles.

Key Responsibilities

• Greet and bid farewell to passengers onboard aircraft.
• Provide thorough safety briefings and ensure compliance among all passengers.
• Deliver excellent service to all guests, including those requiring special assistance and unaccompanied minors.
• Collaborate effectively with team members and adapt to dynamic environments, meeting new people and visiting new locations regularly.
• Maintain composure and professionalism when facing challenges outside your control such as weather delays and emergencies.

Essential Requirements

• Minimum age of 18 years.
• Must be an Australian citizen or permanent resident.
• A minimum of three years’ cumulative experience in customer or care-centered roles, whether part-time or full-time.
• Possession of a valid passport with at least 18 months remaining validity.
• Current Responsible Service of Alcohol (RSA) certification.
• Valid Australian First Aid and CPR certification.
• Willingness to work a rotating 24/7 roster, including early mornings, late nights, weekends, public holidays, and peak travel periods.
• Comfortable with the presence of animals such as cats and dogs that may be onboard.
• Physical capability to reach heights up to 180 cm.

Benefits

• Discounted flights for employees and eligible family members, plus $1,000 in annual travel credits.
• Six weeks of annual leave.
• Complimentary onsite physiotherapy services.
• Provision of complete uniform and staff parking facilities.
• Access to discounts on travel insurance, lounge memberships, car rentals, accommodations, and worldwide experiences.
• Participation in a proprietary staff-only offers platform known as the 'Virgin Family.'
• Additional employee discounts across hospitality, retail, technology, beauty, and wellness sectors.
• Access to free counseling services and a dedicated wellbeing application.