Business Development Specialist - Congo Republic

About the Role

Join DHL Express as a Business Development Specialist dedicated to expanding our reach in the Democratic Republic of the Congo. This position involves spearheading growth in the heavier-weight express shipping segment (30–1000 kg per shipment) by acquiring new clients who demand dependable, time-sensitive international transport solutions.

Key Responsibilities

• Proactively identify and secure new business opportunities focusing on higher-weight shipments within the country.
• Collaborate with Core and Retail Sales Teams to leverage customer insights and win heavier weight freight shipments.
• Develop a robust sales pipeline through strategic prospecting, networking, and territory planning.
• Conduct detailed customer needs assessments to tailor DHL Express solutions balancing network reach, transit time, cost, and service reliability.
• Negotiate and finalize new business deals that drive sustainable and profitable growth.
• Coordinate with internal stakeholders to ensure seamless onboarding and transfer to account management.
• Work collectively with other DHL Group units to capitalize on commercial opportunities.
• Research and analyze market trends, customer segments, and competitor activities to focus on priority industries such as industrial, automotive, technology, manufacturing, and healthcare.
• Utilize DHL’s global network, product offerings, and digital tools to position DHL Express as the top choice for heavier-weight express shipments.
• Provide market insights to Product, Pricing, and Marketing teams to support innovation and maintain competitive advantages.
• Leverage professional networks to unlock business opportunities and build trusted relationships with key decision-makers.
• Ensure excellent customer service standards throughout the onboarding process and beyond.
• Achieve or surpass new business revenue and profit targets.
• Maintain accurate CRM records of all customer interactions, opportunities, and pipelines (using COMET/STELLAR systems).
• Prepare timely sales forecasts and reports for management review.

Qualifications and Experience

• Bachelor’s degree in Business, Sales, Logistics, Supply Chain Management, or a related discipline.
• 3 to 5 years of proven success in B2B sales, ideally within express logistics, air freight, or transportation sectors.
• Track record of winning and growing new accounts with complex logistics needs, particularly in heavier-weight or time-definite services.
• Strong knowledge of international express logistics, cross-border trade compliance, and customs formalities.
• Familiarity with DHL Express product solutions such as TDI and TDD is advantageous.