Business Development Representative

About Fin

Fin is an AI Customer Agent company dedicated to helping businesses deliver flawless customer experiences. Our AI Agent, Fin, is currently the top-performing AI in customer service, capable of managing complex customer interactions across multiple channels, enabling seamless support in service, sales, and e-commerce. Powered by proprietary AI models and integrated with Intercom help desk technology, Fin provides businesses with a comprehensive solution tailored for modern support teams.

Founded in 2011, Fin is one of the fastest-growing and largest private software firms globally, serving nearly 30,000 businesses worldwide to enhance their customer support operations. Our culture emphasizes pushing boundaries, working with speed and passion, and consistently delivering substantial value to our clients.

Role Overview

The Business Development Representative (BDR) will be pivotal to Fin’s sales growth by generating and managing a strong pipeline of prospective business. The role involves engaging potential customers creatively to demonstrate the value Fin’s offerings bring. Fin supports the growth and professional development of its BDRs, fostering an environment where individuals can stretch beyond perceived limits to meet ambitious targets and advance their sales careers internally.

Key Responsibilities

• Collaborate with Account Executives to identify and prioritize strategic target accounts.
• Create new business opportunities via outbound efforts such as cold calls, emails, and social media engagement.
• Ensure potential customers have a positive and informative interaction with Fin.
• Keep abreast of Fin’s products and effectively communicate their benefits.
• Demonstrate the ability to attract and secure new customers.
• Collaborate cross-functionally to enhance business processes.
• Contribute to team growth and participate in mentoring activities.

Required Qualifications and Skills

• Passion for building a career in sales, aiming for future roles such as Account Executive or closing-based positions.
• At least one year of experience in customer-interfacing roles; sales and SaaS experience is advantageous.
• Strong operational skills to efficiently manage time and prioritize activities that drive revenue.
• Knowledge of the SaaS industry and competitive landscape, with an eagerness to stay updated on market and industry trends.
• Proficiency in prospecting techniques including cold calling, email outreach, and social networking.
• Experience utilizing modern sales engagement platforms to reach prospects across various channels like phone, email, and LinkedIn.
• Excellent verbal, written, and non-verbal communication skills suited for diverse audiences.
• Active listening skills and the ability to collaborate effectively with colleagues.
• A growth mindset, self-awareness, and a commitment to continuous personal and professional improvement through feedback.
• Results-driven attitude with a strong commitment to achieving targets and enhancing team performance.

Preferred Skills

• Bachelor’s degree is favored.
• Familiarity with CRM and sales tools such as Salesforce (SFDC), Outreach, Cognism, Zoominfo, and LinkedIn Sales Navigator.

Work Culture and Benefits

Fin offers a range of benefits designed to support employee health, well-being, family needs, time off, and financial security, aligned with local best practices. The company follows a hybrid work policy, expecting employees to work onsite at least three days per week to foster collaboration and culture.

Company Policies

Fin promotes an open and supportive workplace culture, focusing on respectful communication and unity without engaging in divisive social or political discussions during work. It is committed to diversity and provides equal employment opportunities regardless of race, gender, age, disability, veteran status, or other protected characteristics.