Business Development Representative

About the Role

Join MaxContact, a pioneering AI-driven customer engagement platform that revolutionizes how businesses interact with their clients, transforming each interaction into a revenue opportunity. Our technology empowers contact center teams with intelligent automation, predictive insights, and delivers seamless experiences — enhancing human effort rather than replacing it.

We pride ourselves on blending advanced technology with approachable, down-to-earth people. Our culture centers on ownership, agility, challenging norms, and constant learning. At MaxContact, you will be trusted with responsibility early on, encouraged to think commercially and act decisively in a fast-paced environment, all within a supportive, open, and honest team that values learning from mistakes.

Key Responsibilities

• Initiate outreach to potential clients using various channels including email, phone, LinkedIn, and event participation.
• Build swift rapport to identify business challenges that our solutions can address.
• Collaborate closely with Account Executives and Business Development Managers to coordinate targeted outreach campaigns.
• Participate actively in team meetings to share insights and progress, embracing a unified pipeline approach.
• Implement outbound prospecting sequences focused on ideal customer profiles.
• Respond promptly to inbound inquiries, qualifying leads based on set criteria.
• Schedule qualified discovery calls for Account Executives.
• Utilize AI tools to conduct research, personalize messaging, and efficiently scale outreach efforts.
• Maintain accurate and detailed records of all sales activities within the CRM system.
• Leverage platforms such as CRM software, sales engagement tools, and LinkedIn Sales Navigator daily.
• Regularly report on activity metrics including daily and weekly outcomes.

Success Metrics

• Prioritize delivering customer value by focusing on outcomes and nurturing relationships over mere transactions.
• Adopt an ownership mindset by proactively solving problems and following through on solutions.
• Work naturally with AI tools integrated into daily tasks.
• Foster curiosity and ongoing learning to continuously enhance performance and team knowledge.
• Promote a collaborative, "one team" philosophy supporting mutual growth.
• Maintain startup energy by moving quickly, adapting to changes, and thriving within a scaling environment.
• Track the number of qualified discovery meetings scheduled weekly and monthly.
• Monitor inbound lead response times and conversion rates.
• Achieve activity targets concerning calls, emails, and outreach sequences.
• Ensure high data quality within the CRM system.

Training and Development

• Comprehensive onboarding covering our platform, customers, and internal tools.
• Mandatory training on AI applications and workflow integration as standard practice.
• Access to continuous learning budgets and professional development platforms.
• Regular internal knowledge-sharing sessions and communities of practice.
• Ongoing mentoring, coaching, and career growth discussions starting from day one.
• Opportunities to acquire industry certifications and relevant professional qualifications.

Required Qualifications and Attributes

• Self-motivated, resilient, and receptive to coaching, with a strong desire to grow despite challenges like rejection.
• 1 to 2 years of experience in outbound sales roles heavily focused on cold calling.
• Proficiency in multichannel prospecting across phone, LinkedIn, and email platforms.
• Excellent verbal and written communication abilities.
• Strong organizational skills with the ability to manage several outreach threads at once.
• A genuine interest in technology and its business application possibilities.
• Prior exposure to SaaS or technology sales environments.
• Experience in sales, customer service, or related commercial fields.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Experience using AI-powered productivity tools in a professional context.

Benefits and Perks

• Generous annual leave entitlement of 25 days plus your birthday off to truly recharge.
• Additional holiday days granted with continued service, rewarding loyalty.
• Enhanced maternity and paternity leave packages supporting family needs.
• Company-provided life insurance for peace of mind.
• Superior pension scheme options to support long-term financial wellbeing.
• Paid sick leave to encourage full recovery without financial concern.
• Personal training allowance promoting continuous skills development and career growth.
• Options to buy and sell holiday days allowing personalized work-life balance.
• Engagement in social, charity, and cultural activities reinforcing our team spirit and community support.
• Hybrid working model requiring a minimum of two days in office, balancing flexibility with teamwork.