Account Executive

About the Role

Join our team powering an AI-driven customer engagement platform that revolutionizes how businesses connect with their customers, turning each interaction into a revenue opportunity. Our platform supports contact center teams with intelligent automation, predictive insights, and smooth customer experiences while empowering people rather than replacing them.

At MaxContact, we combine advanced technology with approachable people, driving a culture of ownership, rapid action, challenging norms, and continuous improvement. You'll be trusted early with responsibility, encouraged to think commercially, and expected to act decisively in a fast-paced environment. We foster a supportive atmosphere where smart, motivated colleagues help you succeed through openness and learning from mistakes.

Role Purpose

As an Account Executive, you will be the engine of revenue growth by handling a pipeline of mid-market prospects and converting them into long-term customers. Utilizing AI-powered prospecting and CRM tools, you will move quickly and make every interaction meaningful.

Key Responsibilities

• Develop and maintain relationships from initial contact through closing deals.
• Conduct confident discovery, presentation, and negotiation conversations.
• Collaborate with Business Development Representatives to qualify inbound and outbound leads.
• Work cross-functionally with Customer Success, Solution Engineering, and Marketing teams to expedite deals.
• Advocate for customers internally, ensuring their success aligns with company success.
• Manage your entire sales pipeline: prospecting, qualification, proposals, negotiation, and closing.
• Incorporate AI-enhanced tools (CRM, sequencing, forecasting) in daily routine.
• Provide accurate weekly forecasts and maintain clean, actionable CRM data.
• Follow and improve a repeatable sales methodology across the full sales cycle.
• Use value-based selling to understand customer challenges and align MaxContact solutions to deliver measurable outcomes.
• Qualify and manage opportunities using the MEDDPCC framework (Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Competition, Champion).
• Generate at least half your pipeline through self-sourced efforts such as outbound prospecting, networking, social selling, and referrals.
• Identify account expansion opportunities and handwarm leads to Customer Success teams.
• Maintain precise pipeline and deal data in CRM consistently.
• Leverage sales engagement, intent data, and AI tools to prioritize outreach efforts.
• Collaborate with marketing teams by providing lead quality feedback and campaign insights.
• Analyze win/loss data to refine your sales approach continuously.

Success Metrics

• Achieving monthly and quarterly new Annual Recurring Revenue (ARR) against quota.
• Maintaining healthy pipeline coverage ratios and deal velocity.
• Maximizing win rates and average contract values.
• Ensuring CRM data quality and accuracy in forecasting.
• Meeting activity goals such as a minimum number of product demonstrations per month.
• Maintaining a 50% self-sourced proportion of total pipeline.

Values and Behaviours

• Prioritize customer value by focusing on outcomes over features and relationships over transactions.
• Demonstrate an ownership mindset, treating challenges as personal to solve.
• Integrate AI tools seamlessly into daily work practices.
• Maintain curiosity and commit to continuous learning and knowledge sharing.
• Embrace one-team collaboration by supporting and uplifting colleagues.
• Exhibit startup energy by moving quickly, adapting, and thriving in a scaling business.

Training and Development

• Participate in structured onboarding covering product knowledge, customers, and internal tools.
• Receive training on AI technologies and workflows used as standard practice.
• Benefit from a continuous learning budget and access to professional development platforms.
• Engage in regular knowledge-sharing and internal communities of practice.
• Obtain mentoring, coaching, and career development from the outset.
• Access relevant industry certifications and training.

Qualifications and Experience

• Must have at least two years of experience closing sales in B2B SaaS environments.
• Proven track record of consistently meeting or surpassing sales quotas.
• Strong skills in discovery and consultative selling.
• Experience managing the full sales cycle confidently.
• Proficiency in CRM tools and a data-driven approach to pipeline management.

Desirable:

• Experience in Contact Center as a Service (CCaaS), contact center, or communications technology sectors.
• Familiarity with AI-powered sales tools, including intent data and GPT-assisted outreach.
• Experience engaging mid-market or enterprise-level buyers.

Benefits and Perks

• 25 days of annual leave plus an additional day off for your birthday to ensure proper rest and rejuvenation.
• Additional holiday entitlement with longer service, rewarding loyalty and commitment.
• Enhanced maternity and paternity leave packages supporting employees through life stages.
• Life insurance to provide peace of mind for you and your family.
• Improved pension schemes to help you plan for the long term.
• Company-paid sick leave allowing you to recover fully without concern.
• Personal training allowance fostering continuous professional growth and skill development.
• Flexible buy and sell holiday options to tailor your work-life balance.
• Regular social, charity, and culture events to strengthen team bonds and community involvement.
• Hybrid working model requiring a minimum of two days in the office to balance collaboration and flexibility.