Business Development Coordinator

Overview

We are seeking a Business Development Coordinator to be based in Ernakulam. This role is ideal for professionals with 1–2 years’ experience in client management, administration, or coordination within industries like agency, brand marketing, or media. A bachelor’s degree in business, marketing, communications, or a related field is required.

Responsibilities

• Serve as the initial point of contact for incoming inquiries through calls, emails, and web forms.
• Qualify leads by assessing basic requirements before forwarding them to the Business Development Manager (BDM) or Director.
• Manage and regularly update CRM records for all leads, both new and existing clients.
• Organize meetings by scheduling and sending calendar invites while coordinating with internal teams.
• Maintain call logs and internal trackers to ensure prompt follow-up actions.
• Document client requirements to ensure clarity for proposal and research teams.
• Support the sending of introductory presentations, follow-up emails, and onboarding documents.
• Compile weekly and monthly reports detailing lead statuses and team activities.
• Liaise with marketing teams to track responses to campaigns accurately.
• Provide updates to the Director and BDM regarding lead progress, call outcomes, and CRM data accuracy.

Performance Indicators

• Preparation of tailored client agreement documents per project or client.
• Monthly count of filtered leads forwarded to BDM.
• Consistency and accuracy in CRM data updates.
• Efficiency in meeting scheduling from initial inquiry to booked appointment.
• Timely and thorough follow-ups.
• Weekly submission of lead and pipeline status reports.
• High responsiveness to inbound calls and inquiries.
• Complete and accurate client interaction logs.
• Email drafts requiring minimal revisions.
• Zero missed leads.
• Positive team feedback on the support provided.

Key Result Areas

• Lead Screening: Ensuring only quality leads reach the BDM or Director.
• CRM Maintenance: Keeping all client information updated and detailed.
• Client Onboarding Assistance: Smooth facilitation of early client interactions.
• Meeting Coordination: Minimizing delays in setting up meetings.
• Organizational Support: Keeping sales teams informed and coordinated.
• Documentation: Maintaining detailed notes and preferences of clients.
• Communication Facilitation: Supporting initial email and document drafting.
• Follow-Up Monitoring: Guaranteeing timely follow-up communications.
• Interdepartmental Coordination: Bridging communication between marketing and sales.
• Reporting: Delivering timely and accurate management reports.