Broker Support Specialist

About Plenti

Plenti is a fintech lending company focused on delivering faster and fairer loans using advanced technology. Since its founding in 2014 and ASX listing in 2020, Plenti has grown continuously, now boasting over 250 employees across Australia, with more than $250 million in annual revenue and a loan portfolio exceeding $3 billion. The company operates in personal lending, renewable energy, and automotive finance sectors, striving to provide superior customer experiences and gain market share.

Role Overview

The Broker Support Specialist plays a critical role in supporting brokers and installers throughout every stage of the loan process. This position involves resolving partner queries swiftly and efficiently, maintaining strong communication, and ensuring a smooth loan journey for all stakeholders.

Key Duties

• Assist brokers and installers from the application phase through to loan approval and settlement.
• Handle incoming calls and emails promptly and professionally with a focus on solutions.
• Develop and nurture trusting relationships with partner brokers by anticipating their needs.
• Identify and troubleshoot issues while navigating internal systems, escalating when necessary.
• Collaborate with internal teams to provide a consistent and coordinated partner experience.
• Keep detailed records and ensure interactions comply with regulatory and policy standards.
• Expand knowledge of products and procedures to proficiently address diverse partner inquiries.
• Analyze trends and recurring problems, offering suggestions to enhance partner experience.

Candidate Profile

• 1 to 3 years of experience in a fast-paced customer service environment such as retail, hospitality, or contact centers.
• Excellent verbal and written communication abilities, capable of clearly explaining complex information.
• Proficient with CRM systems and digital platforms for enquiry management and record keeping; familiarity with Salesforce or Zendesk is advantageous.
• Skilled at balancing multiple priorities without sacrificing attention to detail and accuracy.
• Basic understanding of regulatory requirements in customer-facing roles; training will be provided.
• Flexible, team-focused, and eager to learn and grow professionally.

Working at Plenti

Plenti offers a diverse, collaborative, and high-performing workplace environment, promoting a culture that encourages innovation, entrepreneurship, and career development. Employees benefit from flexible work arrangements, volunteer and study leave, social events, inclusive initiatives, and office amenities. The company values diversity and inclusiveness, welcoming applicants from varied backgrounds, including Indigenous Australians and persons with disabilities. Reasonable accommodations are provided throughout the recruitment process.

Additional Hiring Information

Plenti may utilize AI tools during the recruitment process to assist with application reviews and assessments; however, human decision-making remains central. Candidates can request details on data processing by contacting the company directly.