Bartender

About Raffles Hotels & Resorts

Raffles Hotels & Resorts is a historic luxury brand, founded in 1887 and renowned for its distinctive legacy. Located at prestigious sites worldwide, Raffles offers culturally rich, intellectually inspiring experiences while honoring local heritage and the environment.

About Raffles The Palm

Launched in 2021 on Palm Jumeirah's western crescent, this grand beach resort includes 340 spacious accommodations decorated with elegant European palace influences and Italian handmade furniture. It features breathtaking views, a private beach, advanced entertainment and leisure facilities such as boutiques, a VIP cinema, and upscale dining venues along with banquet and conference areas.

Raffles The Palm Dubai represents more than just a locale; it embodies a legendary brand spirit celebrated since 1887, marked by its signature intuitive and gracious service. Excellence here is an art, and every team member is a skilled expert playing a crucial role in the resort's evolving story.

Role Summary

The Bartender position at Raffles The Palm offers an opportunity to excel in luxury hospitality. Reporting to the F&B Supervisor, the Bartender is key in delivering outstanding beverage service, crafting personalized and seamless guest experiences, preparing drinks, managing orders, maintaining bar equipment and cleanliness, overseeing inventory, and upholding the highest presentation standards.

Key Responsibilities

• Review daily schedules to identify VIP guests
• Possess thorough knowledge of bar ingredients and preparations
• Provide precise and attentive service to every guest
• Follow Beverage Department SOPs strictly
• Maintain cleanliness—replace ashtrays, serve cigarettes, wipe bar surfaces
• Handle trays, clear and reset tables with appropriate linens and tableware
• Gauge guest satisfaction, resolve issues promptly, and notify management as needed
• Welcome regular patrons by name and recall their preferences
• Set up bar at opening with all necessary stock—liquors, ice, glassware, garnishes
• Process drink orders accurately and efficiently, including billing
• Mix cocktails according to hotel standards
• Receive and verify liquor inventory
• Manage responsible alcohol service to prevent excessive drinking issues
• Serve food snacks at the bar area
• Organize requisitions and verify supplies for the bar
• Ensure bar is fully stocked and perform opening/closing duties
• Prepare garnishes by slicing and pitting fruits
• Create attractive bottle and glass displays
• Keep bar area clean by regularly clearing dishes and glassware
• Maintain security in the bar zone and remain in position unless relieved
• Conduct clean-up tasks—floor mopping, waste removal, counter cleaning, ice bin maintenance
• Stay informed about all F&B outlets, services, and hotel features
• Accurately handle cash per established accounting procedures

Qualifications

• At least 2 years of experience in food and beverage, with extensive bar expertise
• Experience interacting with the public and cash handling
• Secondary school education
• Fluent in English reading, writing, and speaking
• Team-oriented with a lively and creative personality
• Always well-groomed and professionally presented
• Strong communication and customer service abilities with effective problem-solving skills
• Comprehensive knowledge of beverages, including hard liquors, wines, and cocktails, as well as service techniques
• Commitment to embodying Raffles' brand values and luxury service standards
• Supportive of an inclusive culture where everyone feels respected and valued

Additional Information

Employee benefits include exclusive team member perks such as complimentary room upgrades, extended and discounted stays at Fairmont & Raffles properties, special offers on dining and wellness, and other privileges to enhance your work experience. The organization prioritizes rewarding dedication with exceptional benefits.

Core Values:

• Respect: Treat everyone fairly and with dignity, valuing individuality and ideas.
• Excellence: Build meaningful connections and add value to guests' experiences.
• Belonging: Celebrate diversity and provide mutual support.
• Empowerment: Encourage initiative to create unforgettable moments.
• Integrity: Develop trust through authenticity and mutual respect.

Raffles fosters diversity and inclusion, welcoming applicants from all backgrounds. As part of the application process, candidates will be invited to complete an assessment questionnaire to evaluate fit with the role and company culture.