Bar Supervisor

About Rosewood Doha

Rosewood Doha is a premier landmark destination inspired by Qatar's coral reefs that integrates ultra-luxury hospitality with residential living, exquisite culinary options, wellness, retail, and events. The expansive property includes a 155-key hotel, 162 serviced apartments, 276 private residences, diverse dining venues, extensive event spaces, and lifestyle experiences. It also features Qatar's first members-only social wellness club, Asaya, and the exclusive Manor Club for select guests. Since its opening in July 2025, Rosewood Doha has earned notable international and regional awards including recognition from the Michelin Guide, Forbes Travel Guide, and Qatar Tourism, setting new benchmarks in luxury lifestyle hospitality.

Why Join Us?

At Rosewood Doha, we nurture an environment where passion meets purpose, emphasizing Relationship Hospitality and fostering a culture of "Make the Place." We are dedicated to enriching lives, beginning with our associates, by encouraging authenticity, professional growth, and leaving a lasting legacy. Our inclusive and supportive workplace offers competitive compensation and benefits, excellent accommodation in prime Lusail and Pearl locations, a birthday day off, and personalized career development opportunities.

Key Responsibilities

• Ensure all team members consistently deliver on the Rosewood brand promise by providing outstanding guest service.
• Maintain exceptional service standards for guests and fellow associates across other departments.
• Regularly engage with guests in public areas to observe service interactions and mentor staff in guest relations.
• Handle guest and associate complaints promptly and effectively to ensure satisfaction.
• Maintain positive working relationships among guests and associates.
• Ensure compliance with company policies, associate rules, personal grooming, and presentation standards.
• Adapt to evolving trends in food and beverage and participate fully in training programs set by the restaurant and Talent & Culture team.
• Stay informed of local hospitality industry trends and the Doha social scene to enrich guest experiences.
• Possess thorough understanding of all restaurant floor plans, beverage offerings including spirits, beers, wines, and know bar operational equipment and garnishes.
• Remain knowledgeable about menu items, preparation techniques, presentation styles, and pricing.
• Monitor daily hotel occupancy, arrivals, departures, and special guest groups to enhance service readiness.
• Be familiar with local sites, activities, festivals, and events to assist guests with relevant information.
• Proficiently operate Micros, Open Table, and related software systems.
• Build professional guest rapport to develop recognition and preference knowledge while ensuring discretion and confidentiality with privileged guest information.
• Ensure all associates adhere strictly to standard operating procedures and service orders.
• Mentor and train bar staff, identifying development needs and managing performance issues appropriately.
• Oversee departmental administrative functions such as performance reviews, attendance, leave requests, stocktaking, and disciplinary actions, following company policy.
• Manage manpower and productivity effectively within the bar departments.
• Maintain clear communication channels within the restaurant and report on operational performance regularly.
• Control inventory to maintain optimal stock levels for front and back of house.
• Implement beverage policies and procedures consistently across the property.
• Promote a memorable customer experience by providing professional, attentive, and polite service, recognizing regular patrons and maintaining high personal appearance standards.
• Coordinate appropriate staffing with managerial colleagues and ensure associates receive all necessary training on bar operations and service procedures.
• Maintain cleanliness and organization of the work environment, adhering to cleaning schedules and waste removal protocols.