Back-end Executive

Job Overview

We are seeking a meticulous and dependable Back Office Associate to contribute to banking and insurance operational processes. This full-time role is based in MBP Navi Mumbai, Nashik, or Pune, involving rotational shifts. The role focuses on processing and verifying documents, data entry, record maintenance, and ensuring timely completion of tasks with confidentiality and accuracy.

Key Responsibilities

• Process and authenticate documents related to banking and insurance applications.
• Input and update customer and transaction information accurately in internal systems.
• Verify KYC documents and ensure compliance with procedural guidelines.
• Manage operational data such as policies, accounts, loans, and claims based on assigned tasks.
• Examine documents for completeness and identify discrepancies.
• Liaise with internal teams to resolve missing information or process queries.
• Maintain meticulous records and ensure deadlines are met.
• Adhere to corporate policies, SOPs, compliance standards, and data security protocols.
• Prepare and submit daily or weekly MIS and process reports as necessary.
• Meet established turnaround times, productivity targets, and quality standards.
• Report exceptions or inconsistencies to the manager promptly.
• Preserve confidentiality of customer and company information.

Required Skills and Qualifications

• Undergraduate degree in any discipline.
• Excellent knowledge of MS Office, especially Excel, and general computer proficiency.
• High typing speed with precision.
• Keen attention to detail and ability to follow SOPs accurately.
• Strong verbal and written communication skills.
• Analytical mindset with problem-solving capabilities.
• Ability to perform repetitive tasks within strict deadlines.
• Basic understanding of banking, insurance, KYC, or financial services processes is advantageous.

Eligibility

Open to fresh graduates. Preference will be given to candidates with up to 6 months of experience in Banking, Insurance, BPO, KPO, Back Office, or Financial Services sectors.

Performance Metrics

• Accuracy and quality of work
• Productivity levels
• Compliance with turnaround time (TAT) requirements
• Process adherence and compliance
• Attendance and punctuality
• On-time completion of assigned responsibilities

Preferred Candidate Profile

The ideal applicant is thorough, accountable, process-oriented, and comfortable managing substantial data workloads. Experience in banking or insurance back-office operations is a plus.