Associate, Client Service

Overview

The Client Service team at Guidepoint facilitates connections between clients and subject-matter experts to improve business decision-making. Understanding clients’ unique research questions is key to delivering the most relevant experts quickly, often within hours. This position plays a crucial part in Guidepoint’s overall success.

Role Responsibilities

• Collaborate with Project Managers to design strategies that meet the needs of each client project.
• Leverage resources such as LinkedIn, press releases, case studies, and online research to identify the most suitable experts to address clients’ strategic or investment-related inquiries.
• Identify high-potential leads and invite them to join Guidepoint’s network to contribute in client consultations.
• Screen and assess expert candidates for relevance to specific client projects and create detailed professional profiles to present to clients.

Candidate Profile and Skills

• Bachelor’s degree required.
• Prior internships, volunteering, or extracurricular experience beneficial.
• Must have authorization to work in the UAE.
• Enthusiasm for sourcing and lead generation roles.
• Adaptability to thrive in a fast-paced, target-driven setting.
• Strong organizational and time management capabilities.
• Outgoing demeanor with ease in communicating across professional levels.
• Keen intellectual curiosity and eagerness to learn.
• Proficient written and verbal communication skills.
• Ability to work independently and collaboratively within a team.

Interview Process

• Initial meeting with Guidepoint Recruiter.
• Candidate screening phase.
• Role-specific mock assessment.
• Completion of a simulated client request to gain role insight.
• Interviews with Guidepoint teams and discussion of assessment results.
• Meeting with Department Head and Hiring Manager interview.
• Final outcome communicated.

Company Culture and Benefits

• Collaborative and team-oriented workplace valuing hard work and excellence.
• Built-in mentorship programs to enhance project management and customer service abilities.
• Active leadership support facilitating career development and advancement opportunities.
• Office located centrally in Dubai's DIFC with good metro and public transit access.
• Private medical and dental insurance coverage.
• Participation chances in corporate social responsibility initiatives.
• Engaging team events and social activities to foster a close-knit community.
• Well-stocked pantry with breakfast options.
• Flexible work-from-home option every Friday.

About Guidepoint

Guidepoint supports global research teams by connecting them with a worldwide network of over 2 million experts. With a workforce of more than 1,600 employees, Guidepoint offers real-time access to expert insights, primary research, and actionable knowledge that drive informed decisions. Services include consultations, surveys, events, proprietary content, and AI-powered tools across the entire research lifecycle. The company is dedicated to diversity and inclusion, fostering an environment where all individuals can thrive and contribute meaningfully.

Additional Information

This position is a hybrid role based in the Dubai office. All applicants must have the legal right to work in the UAE.