Assistant Store Manager, Special Sales

Overview

If you enjoy supporting others to succeed and take pride in guiding customers to appropriate solutions for their projects, this role could be a great fit. If you are naturally curious and eager to learn, consider growing your career with Home Depot.

Key Responsibilities

• Ensure customers experience a convenient and enjoyable shopping environment by promptly addressing project needs, acknowledging customers, resolving complaints, and maintaining appropriate stock levels.
• Utilize the sales floor "racetrack" to proactively seek out and assist customers, coaching associates and department supervisors to do the same.
• Plan and maintain adequate staffing schedules to fulfill customer demand across all areas of responsibility.
• Train associates to deliver high-quality customer service.
• Coordinate and communicate store events and promotions efficiently.
• Oversee customer satisfaction specifically related to special orders and installations.
• Recruit and assign sales associates with relevant expertise—such as technical knowledge and closing abilities—to special order and installation roles.
• Ensure specialty departments including Flooring, Kitchen, Appliance, Millwork & Decor have sufficient staffing for both appointments and immediate customer needs.
• Set and monitor department sales targets consistently.
• Participate in recruiting efforts, interviewing applicants, and advising the store manager regarding hiring decisions.
• Recommend employee actions such as terminations, promotions, demotions, starting pay rates, and performance-based compensation adjustments.
• Drive sales floor productivity by balancing associate numbers with customer volume.
• Clearly communicate store and corporate objectives to associates.
• Provide coaching, training, and career development guidance through formal and informal feedback mechanisms.
• Implement strategies to reduce employee turnover in customer service areas.
• Lead the Chalk Talk process to review and communicate store sales, events, and promotions, focusing on customer service associates.
• Assess training needs related to sales, product knowledge, processes, and customer service skills; develop improvement plans accordingly.
• Maintain thorough knowledge of Home Depot programs and services and effectively convey these to customers and associates.
• Train associates on sales and inventory reports tied to Key Performance Indicators for departments and the store.
• Analyze profitability and performance reports to identify trends and resolve issues within departments and across the store.
• Develop and enforce store standards for customer service.
• Collaborate with the store manager and fellow assistants to plan and respond to seasonal changes, events, and problem-solving initiatives.
• Ensure daily inspections are completed and follow up on safety audits, accident reporting, and investigations.
• Promote and participate actively in safety awareness programs under company guidelines.
• Verify financial and operational transactions such as deposits, markdowns, deliveries, timesheets, and refunds.
• Adhere to company procedures for store opening and closing when scheduled.
• Respond appropriately to emergency situations as they arise.
• Perform additional related duties as assigned by the store manager.

Experience and Qualifications

• A minimum of one year in the current position with appropriate performance status (V2 – Valued Associate, Well Positioned).
• At least two years of management experience.
• Exceptional customer service skills.
• Effective communication skills.
• Proficiency with computer systems is required.
• Strong analytical abilities and proficiency in problem solving.
• Proven teamwork and collaboration skills.
• Possess a strong work ethic, responsibility, attention to detail, and maintain confidentiality.

Safety and Compliance

This role adheres to safety expectations outlined in The Home Depot Canada Environmental Health & Safety Management System under the "Supervisor" element.