Assistant Store Manager - Miu Miu

About the Company and Role

Established in 1913 in Italy, the Prada Group stands as a global leader within the luxury fashion sector, encompassing renowned brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. Operating across more than 45 countries with a team representing over 100 nationalities, the Group maintains a tradition of excellence paired with innovation.

The Assistant Store Manager (ASM) acts as the deputy to the Store Manager (SM), stepping into the leadership role in their absence. As an enthusiastic Brand Ambassador, the ASM embodies the Prada philosophy and values, conveying them to the local market, the store team, and clients.

Key Responsibilities

• Assist the SM in crafting strategic business plans to surpass financial goals and boost sales performance, thereby contributing to overall store success.
• Offer commercial insights and recommendations to the SM and pertinent departments to enhance sales and productivity.
• Coach and guide the store team to meet and exceed their KPI objectives, emphasizing cross-selling and up-selling across product categories.
• Stay current with market trends and share relevant insights with appropriate functions.
• Represent the brand as an ambassador both within the local market and on the sales floor, ensuring high standards of client approach and service.
• Promote Omni Channel awareness among the team, encouraging digital tool usage to strengthen client relationships and achieve business targets.
• Support e-commerce growth by ensuring prompt and quality responses to online orders.
• Enhance product knowledge on the sales floor and collaborate with relevant functions to identify and fulfill training requirements.
• Motivate and inspire staff, fostering effective communication and creating an energetic, positive atmosphere visible to clients.
• Participate actively in recruitment processes including market mapping, candidate profiling, and interviews in collaboration with or delegated by the SM.
• Help identify and develop internal talent by proposing growth opportunities and ensuring proper development paths are in place.
• Fully master company tools, IT systems, and digital platforms and train new hires on policies and procedures.
• Assist in organizing the team efficiently in line with business needs and delegation of responsibilities.
• Lead by example in ensuring the highest care and respect for products in every store procedure.
• Keep the team informed about company initiatives and activities.
• Coordinate with relevant departments to support product and collection training.
• Lead by example in creating a client-focused environment, aiming to fulfill all client needs and requests.
• Build and nurture strong client relationships, encouraging meaningful after-sales experiences.
• Ensure consistent execution of the Prada Selling Ceremony to uphold client satisfaction and service excellence.
• Propose opportunities for acquiring new customers and enhancing repurchase rates.
• Define and support targeted clienteling initiatives with the SM to boost customer loyalty.
• Ensure store displays attract clients and align with brand guidelines, providing feedback to Visual and Retail Merchandising teams when necessary.
• Ensure compliance with company procedures regarding cash handling, inventory management, logistics, and required reporting.
• Collaborate to maintain proper care of company assets both in back and front of house, promote synergy between teams, and uphold grooming standards.
• Oversee inventory control and stock management activities to meet regulatory standards.
• Identify and propose new opportunities for local events in partnership with stakeholders and influencers according to company guidelines.
• Benchmark local competitor events and provide insights to the Headquarters Events department.

Additional Information

Joining the Prada Group means becoming part of a diverse, creative, and internationally driven environment where curiosity and pursuit of excellence inspire personal and professional growth. The company emphasizes an inclusive workspace that ensures equal opportunity regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics, embracing diversity as a core value.