Assistant Store Manager

About the Role

Mountain Warehouse invites a passionate retail professional to join as an Assistant Store Manager in Cork Centre. This role demands leadership skills to support the Store Manager in driving day-to-day operations, fostering a motivated team, and ensuring customers receive excellent service in line with the brand's standards.

Key Responsibilities

• Collaborate closely with the Store Manager to lead a highly engaged and motivated team.
• Create a supportive team environment encouraging cooperation and shared objectives.
• Deliver ongoing training and development opportunities to empower team members.
• Communicate transparently to maintain trust and alignment within the team.
• Ensure the team is well-informed on product knowledge to maximize customer service quality.
• Support daily store operations, adhering to company policies and procedures.
• Maintain high standards in visual merchandising and store cleanliness to enhance customer experience.
• Prioritize health and safety by conducting regular assessments and maintaining a safe environment for staff and shoppers.
• Assist in recruiting and retaining skilled team members to strengthen store performance.
• Aid in achieving sales targets by implementing effective strategies to boost profitability.
• Monitor and analyze key performance indicators to sustain store success.
• Manage stock levels to ensure timely replenishment and accurate deliveries.
• Enforce loss prevention measures to safeguard store assets and profits.
• Demonstrate exceptional customer service leadership and promptly address customer feedback to ensure satisfaction and loyalty.
• Represent Mountain Warehouse positively and professionally within the community to foster a welcoming shopping atmosphere.

Desired Attributes

• A genuine passion for delivering exceptional customer experiences.
• Proven leadership abilities with retail management experience.
• Strong communication skills to engage both team and customers effectively.
• Results-oriented mindset focused on meeting and exceeding goals.
• Approachable and trustworthy nature fostering teamwork.
• Energetic, proactive, and committed to completing tasks thoroughly.
• Competent in problem-solving with sound decision-making aligned to company policies.

Benefits and Incentives

• Performance-based monthly bonus plan with achievable targets enhancing earnings.
• 50% discount for employees across Mountain Warehouse and Animal brands, plus a biannual uniform allowance.
• One weekend off each month and 28 days annual leave including bank holidays.
• Access to an Employee Assistance Programme and a Colleague Hardship Scheme.
• Attractive colleague referral bonuses.
• Auto-enrolment pension scheme.
• Stable and supportive working environment with length of service awards.