Assistant Manager - Sales (Emiratization)

About Al-Futtaim Group

Established in the 1930s as a trading enterprise, Al-Futtaim Group has evolved into a highly diversified and progressive private regional conglomerate headquartered in Dubai, United Arab Emirates. It operates through five main divisions—automotive, financial services, real estate, retail, and healthcare—and employs over 35,000 staff across more than 20 countries in the Middle East, Asia, and Africa. The group collaborates with over 200 internationally respected and pioneering brands. Guided by strong values of respect, excellence, collaboration, and integrity, Al-Futtaim Group aims to continuously enhance the lives and ambitions of its customers every day.

Role Overview

The Assistant Manager - Sales acts as the key coordinator within the sales division, directly supporting the Head of Sales to ensure seamless operations across teams. A central part of this role involves managing and optimizing the use of AI agents within the sales team, promoting their adoption, updating processes, and troubleshooting issues to maximize their effectiveness. The role also encompasses orchestrating workflows between multiple departments, monitoring sales processes, arranging team events, and providing executive administrative support to empower the sales team to focus on increasing customer engagement, advancing the sales pipeline, and driving commercial growth.

Key Responsibilities

• Administer AI tools used by the sales team by managing access, inputting knowledge, updating procedures, monitoring outputs, escalating issues, and coordinating enhancements.
• Drive effective and consistent use of AI technologies by guiding users, collecting feedback, and tracking adoption rates alongside productivity improvements.
• Coordinate sales workflows linking pricing, credit, operations, finance, contract origination, and customer service to ensure timely completion of tasks and approvals.
• Maintain up-to-date and practical sales standard operating procedures (SOPs) that promote clarity, accountability, and ongoing process enhancements.
• Develop and maintain governance materials such as action trackers, dashboards, meeting minutes, and management reports that highlight priorities, risks, and overdue activities.
• Organize and oversee sales meetings, workshops, customer events, recognition programs, and team engagement activities adhering to established plans and budgets.
• Manage onboarding schedules, training plans, leave visibility, internal communications, document control, and routine administrative tasks for the sales team.
• Provide confidential and comprehensive support to the Head of Sales including diary management, meeting preparation, correspondence handling, follow-up on key actions, and priority management.

Required Skills and Qualifications

• Proficiency with AI tools, including daily application of these technologies within business processes, particularly Co-pilot, Co-pilot Studio, PowerBI, Power Apps, Microsoft Office Suite, and CRM platforms.
• Strong interpersonal, negotiation, leadership, communication, and presentation skills.
• Adept at prioritizing and managing multiple competing assignments effectively.
• University graduate with a degree preferably in Business, Marketing, Operations, or a related discipline.
• Experience in developing and routinely using AI agents is highly desirable.
• Fluency in English is required; Arabic language skills are considered an advantage.

Additional Information About Al-Futtaim Subsidiaries

Al-Futtaim Group Real Estate manages a substantial portfolio of properties and developments across MENA, focusing on master-planning and real estate development including mega projects like Dubai Festival City and Cairo Festival City. Al-Futtaim Malls specializes in creating and managing large-scale retail malls and offering asset management services. Al-Futtaim Engineering & Technologies delivers engineering and system integration solutions across several geographic regions, covering product and service ranges from HVAC, scaffolding, elevators to IT infrastructure and digital transformation services.