Used Car Buyer

About Al-Futtaim Group and Automotive Division

Originating in the 1930s as a trading entity, Al-Futtaim Group has evolved into a diversified and progressive private regional conglomerate headquartered in Dubai, UAE. It operates across five sectors: automotive, financial services, real estate, retail, and healthcare, employing over 35,000 people across 20+ countries in the Middle East, Asia, and Africa. The Group works with more than 200 internationally acclaimed brands and focuses strongly on customer-oriented growth, responsiveness, and upholding its core values of respect, excellence, collaboration, and integrity.

Al-Futtaim Automotive, a significant division within the Group, is a leading entity in the automotive industry with presence in 10 countries across multiple regions. Its portfolio includes top global automotive brands, ranging from cars to commercial and industrial equipment. The division emphasizes innovation, quality, and exceptional customer service, driven by a workforce of over 9,000 dedicated employees.

Role Overview

The Used Car Buyer plays a vital role in maintaining Al-Futtaim’s inventory of quality pre-owned vehicles. This position requires expert skills in vehicle appraisal and negotiation, alongside a strong understanding of market values and trends. The role aims to meet purchasing objectives aligned with sales and profit targets, whilst ensuring compliance with quality standards and accessory requirements on procured vehicles. Collaboration with various teams is essential to support trade-ins, legal transfer processes, and purchasing procedures.

Core Responsibilities

• Procure pre-owned vehicles based on Stock Target and daily availability reports.
• Achieve or surpass KPIs related to purchasing, stock age, trades sales, and gross margin.
• Conduct precise technical appraisals and cost estimations for vehicle preparation based on valuation guides.
• Support new car executives with trade-in vehicle appraisals and valuations.
• Record appraisal details using IS Auto via Zest platform and maintain corresponding files for follow-up.
• Manage negotiation, purchase finalization, and ownership transfer, submitting documents for administrative processing.
• Ensure all vehicles bought include necessary accessories.
• Analyze market trends to inform purchasing decisions and strategies.
• Collaborate with sales teams to stay informed on sales initiatives affecting buying needs.

Essential Skills and Qualifications

• Technical expertise in vehicle assessment and repair cost estimation.
• Strong negotiation and sales capabilities.
• Proficiency with MS Office applications; familiarity with SAP preferred.
• Effective customer grievance management and strong interpersonal skills within multicultural environments.
• Bachelor’s degree or equivalent qualification in any field.
• Possession of a Qatar driving license.

Additional Information

The candidate must demonstrate excellent communication skills, relationship-building aptitude, and the ability to confidently resolve customer complaints tactfully. Knowledge of SAP is advantageous but not mandatory.