Assistant Manager, Merchandising

About Gap

Gap is an iconic American brand with a rich history dating back nearly 50 years to its first store on Ocean Avenue in San Francisco, established by Doris and Don Fisher. Our strength lies in the outstanding people—both employees and customers—who shape our brand, honoring our heritage while driving forward-looking innovation. We aim to leave a positive impact on the world.

Role Overview

As Assistant Manager, you will be a key figure in setting the store’s atmosphere and leading the team to embody the Gap brand for customers. Your responsibilities include steering profitable sales growth through oversight of customer service, product operations, merchandising activities, and employee development. Working collaboratively with the General Manager and Assistant General Manager, you will coach and mentor Leads, Experts, and Brand Associates to cultivate an engaged, high-performing team that delivers an exceptional customer experience.

Key Responsibilities

• Drive store sales and results by fostering a customer-first approach and implementing strategic processes.
• Recruit, onboard, and develop highly effective Brand Associate and Expert teams.
• Manage and take ownership of assigned operational areas within the store.
• Develop and execute action plans to improve productivity and operational efficiency.
• Serve as Service Leader when required, ensuring consistent delivery of quality service.
• Maintain consistent adherence to company standard operating procedures and compliance requirements.
• Represent the Gap brand while understanding the competitive retail landscape.
• Encourage and promote community engagement initiatives.
• Leverage omni-channel retailing to provide a seamless shopping experience.

Candidate Profile

• Possesses 1-3 years of retail management experience, ideally within frontline retail settings.
• Holds at minimum a high school diploma or equivalent education.
• Strong communication skills with ability to effectively engage both customers and team members to achieve targets.
• Thrives in fast-paced retail environments and is passionate about delivering excellent retail experiences.
• Result-driven and comfortable working with sales metrics and business goals.
• Leadership oriented with a commitment to coaching and developing team members.
• Flexible to work varied schedules including holidays, evenings, overnight, and weekends to suit business demands.
• Proficient with retail technology systems.
• Physically able to navigate the sales floor, stockroom, and office environments and capable of lifting up to 30 pounds.
• Willing to travel as necessary for business needs.

Employee Benefits

• Generous merchandise discounts: 50% off on regular prices at Gap, Banana Republic, Old Navy and Athleta; 30% off at Outlet stores; plus 10% off markdown items at Gap, Banana Republic and Outlet.
• Competitive paid time off plans.
• Matching contributions for donations and volunteer time.
• Registered Retirement Savings Plans for eligible employees.
• Employee stock purchase programs.
• Comprehensive medical, dental, vision, and life insurance options.
• 24/7 virtual healthcare access.
• Maternity and parental leave top-up benefits.

Inclusion Statement

Gap Inc. is dedicated to creating a harassment and discrimination-free workplace and is an equal opportunity employer fostering a diverse and inclusive culture. We commit to unbiased recruitment, training, and promotion and have been recognized internationally for our diversity and employment practices.