Assistant Manager / Manager, Capability Development - Airport Operations

Overview

Join us in shaping the future workforce at Changi Airport as airport operations evolve through digital transformation, automation, and data-driven processes. We seek a passionate capability development expert dedicated to fostering workforce agility and skill enhancement in a rapidly advancing environment. This role involves spearheading learning initiatives across the Airport Management Cluster, focusing on skills such as systems thinking, AI, automation, and digital operations.

Key Responsibilities

• Develop capabilities in future airport management by creating and delivering educational programmes that enhance problem-solving, digital literacy, systems thinking, and innovation within the cluster.
• Facilitate various participative events including workshops, hackathons, simulations, and action-learning sessions to support organizational transformation and skills development.
• Collaborate with business leaders to identify skill requirements and bridge existing capability gaps.
• Drive technology adoption by supporting initiatives in AI, automation, digital tools, and data-informed decision-making; empower teams to prototype solutions using low-code platforms, generative AI, analytical dashboards, and other tools.
• Convert emerging technological trends into practical training interventions emphasizing resilience, contingency planning, and manual fallback procedures where automation may fail.
• Work alongside stakeholders to promote learning and the integration of new operational workflows.
• Oversee all aspects of learning and development programmes including needs analysis, design, implementation, and evaluation within the cluster.
• Coordinate with trainers, vendors, and key stakeholders to ensure impactful learning experiences.
• Manage governance, budgets, and detailed reporting related to learning initiatives.

Role Requirements

• Possess a bachelor's degree with 3 to 5 years of experience in Learning & Development, Capability Development, Organizational Development, Operations Transformation, or related areas.
• Demonstrated involvement in transformation projects, digital capability building, or technology adoption.
• Exhibit strong skills in facilitation, stakeholder engagement, and programme management.
• Solid knowledge of advanced technologies including AI, automation, data analytics, and digital tools, and ability to educate non-technical personnel in these domains.
• Show a curious, proactive mindset with a passion for nurturing talent and organizational capabilities.

Preferred Qualifications

• Familiarity with Design Thinking, Agile, Scrum, or similar methodologies.
• Experience leading innovation-driven activities such as hackathons or transformation programmes.
• Background in aviation or similarly complex, operations-focused environments.