Assistant Manager

Overview

We are looking for an energetic and dedicated Assistant Manager to join our lively hospitality team at Montana's BBQ and Bar in Charlottetown, Prince Edward Island. In this hands-on leadership role, you will help oversee everyday operations, ensure exceptional service delivery, and assist management in fostering a warm and efficient environment. This position is an excellent opportunity for those passionate about hospitality to enhance their leadership abilities while contributing to outstanding guest experiences.

Key Responsibilities

• Assist the General Manager in overseeing daily activities to guarantee smooth restaurant or venue functioning.
• Inspire and lead staff to provide enthusiastic and professional guest services.
• Train employees on best hospitality practices, exceptional customer service, and effective guest interaction strategies.
• Complete any required online training tasks.
• Address guest inquiries and resolve issues swiftly to ensure satisfaction and repeat visits.
• Support profitability improvements through shift-level performance optimization.
• Operate within designated labor budgets to maximize efficiency and profitability.
• Manage cash handling processes accurately, including register opening and closing.
• Organize reservations, seating plans, and special events to enhance guest flow and experience.
• Monitor and maintain cleanliness, safety, and compliance with health standards.
• Adhere to the restaurant's opening and closing routines as well as uniform policies.
• Ensure compliance with provincial employment, human rights, safety, and WHMIS regulations.
• Enforce responsible alcohol service guidelines.

Qualifications

• Demonstrated experience in hospitality or customer service positions with a focus on guest satisfaction and managing occasional displeased customers.
• Strong leadership abilities to inspire and effectively guide team members.
• Excellent communication skills to engage confidently with customers and team members.
• Competent in handling cash transactions responsibly and accurately.
• Familiarity with hospitality operations such as reservation systems and service protocols is advantageous.
• Positive outlook paired with a proactive approach to multitasking and problem-solving.
• Availability to work evenings, weekends, and holidays as required.
• Physical capability to stand for extended periods and lift boxes or restaurant equipment.

Additional Information

This full-time role is based onsite in Charlottetown and offers a yearly salary ranging between $50,000 and $55,000 CAD. We are searching for motivated leaders excited to grow professionally and contribute to a dynamic team dedicated to creating memorable dining experiences.