Assistant Housing Manager

About Anantara Hotels & Resorts

Desert Islands Resort & Spa by Anantara is part of a global luxury hotel and resort chain rooted in Thai culture, emphasizing genuine hospitality. Founded in 2001 in Thailand, the brand has expanded worldwide, offering unique experiences in stunning locations. Anantara values passionate employees committed to warm and generous service, providing a limitless career path.

Role Summary

The Assistant Housing Manager is responsible for managing the accommodations provided to hotel staff, ensuring these facilities are safe, comfortable, well-maintained, and meet employee needs. This position entails coordinating housing assignments, resolving residents' issues, and fostering a positive living environment.

Key Responsibilities

• Manage daily operations of housing including resident check-ins and check-outs, maintenance coordination, and cleanliness oversight.
• Assign housing fairly and optimize the use of all available accommodations.
• Keep precise records of occupancy and related documents.
• Collaborate with maintenance teams to uphold accommodation quality, safety, and hygiene standards.
• Arrange prompt repairs for issues such as plumbing, electrical, HVAC, and general upkeep.
• Serve as the main contact for residents, resolving their concerns and requests promptly and professionally.
• Encourage a supportive and cooperative community atmosphere among residents.
• Initiate programs to enhance resident satisfaction and living conditions.
• Ensure all housing complies with health and safety codes and conduct regular safety inspections to mitigate hazards.
• Educate residents on safety guidelines and emergency procedures, enforcing adherence to safety protocols.
• Stay informed of housing regulations and industry best practices.
• Maintain transparent communication between residents and the People & Culture team, reporting major issues and trends.
• Document resident complaints, maintenance needs, and resolution steps thoroughly.

Additional Information

This role demands a professional who can act as a liaison between residents and the organization, providing continuous feedback to the People & Culture department to support employee wellbeing.