Assistant Front Office Manager

Position Overview

Join Dalata Hotel Group as the Assistant Front Office Manager at Clayton Burlington Road, where you'll receive training through Dalata Academy's programs that build essential skills and allow mentorship from senior team members. The company prioritizes internal promotion, offering promising career progression for dedicated individuals in a nurturing environment.

Responsibilities

• Deliver a warm, genuine, and courteous welcome to all guests upon arrival and throughout their stay alongside departmental staff.
• Support effective management of front office daily operations.
• Work with the management team to foster high team morale consistently.
• Oversee front office cash handling, including float and till procedures, ensuring adherence to company policies.
• Maintain adequate front desk staffing, anticipating the need for additional support during peak times.
• Educate front office staff on sales and promotional strategies and actively endorse all hotel outlets.
• Coordinate with the Accommodation Manager or Supervisor regarding room status updates, VIP guests, and room allocations.

Requirements

• At least one year of experience in a similar front office management role.
• Strong organizational capabilities with aptitude in delegating and supervising tasks.
• A friendly, approachable demeanor for interactions with guests and colleagues alike.
• Ability to work both independently and collaboratively within a team environment.

Company Profile

Dalata Hotel Group operates hotels across Ireland, the UK, Germany, and the Netherlands, with plans for further expansion focusing on key UK cities, Dublin, and Continental Europe. The company is dedicated to employee growth and offers innovative internal development programs to support career advancement. Dalata embraces diversity and inclusion, encouraging applicants from all backgrounds and accommodating individual needs throughout the application process.

Benefits

• Complimentary meals during duty shifts.
• Half-price Food & Beverage discounts across all Dalata properties.
• Employee room rates at €60/£60 across all Dalata-owned hotels.
• 30% discount on Friends & Family room rates.
• Extra annual leave day granted per year of service, up to a total of five additional days.
• Access to an Employee Assistance Programme.
• Participation in Cycle to Work and other transport schemes.
• Pension scheme availability (details via HR).
• Development opportunities through Dalata Academy to enhance professional growth.
• Regular team-building activities, staff appreciation efforts, and charity events.