Accommodation Assistant

About The Heritage

The Heritage offers refined elegance and outstanding hospitality nestled in the pristine countryside of Laois, Ireland. This luxury venue includes a world-class hotel and an award-winning European spa. Guests also enjoy amenities like a Health Club with leisure pool, Jacuzzi, sauna, steam rooms, a 5km walking track, and a cinema.

Role Overview

We are seeking a dedicated Accommodation Assistant to join our team, delivering superior guest service while ensuring all guest rooms, public spaces, and staff areas meet our high standards of cleanliness and maintenance. The role requires flexibility to work early and late shifts including weekends and bank holidays. Previous experience in hospitality or a similar role is preferred but not mandatory as full training will be provided.

Key Responsibilities

• Maintain cleanliness and upkeep of all public areas consistently throughout the day.
• Keep laundry areas clean and organized at all times.
• Use proper personal protective equipment (PPE) consistently.
• Daily inspection of carpets, fabrics, furnishings, and fittings to ensure they are clean and in good condition.
• Clean and sign off on bathroom checklists hourly in public restrooms.
• Vacuum rooms, corridors, stairs, and ensure replenishment of supplies.
• Collect dirty towels from vacant rooms and corridors.
• Perform monthly stocktaking of towels and robes, ensuring all are in good condition.
• Provide special attention to VIP rooms, including placement of gifts and flowers.
• Clean assigned rooms, bathrooms, corridors, and back-of-house areas using approved chemicals and equipment.
• Maintain an effective cleaning schedule and ensure all products are replenished to standard levels.
• Manage lost and found items according to procedures.
• Report any maintenance issues promptly to supervisors or management.
• Maintain storage areas, linen rooms, and ensure the cleanliness of equipment like vacuum cleaners.
• Perform linen porter duties as assigned.
• Ensure guest laundry is collected, charged, and promptly returned.
• Clean corridor areas thoroughly, including skirting boards and polish surfaces.
• Provide tea and coffee service within guestrooms as required.

Core Values at The Heritage

• Focus on the guest experience.
• Demonstrate respect in all interactions.
• Collaborate as a unified team.
• Strive to be the best.
• Take ownership and deliver exceptional service.

Why Join Us?

• Discounted accommodations at other FBD properties.
• Membership to the on-site Health Club.
• Employee referral incentives.
• Opportunities for professional learning and growth.
• Employee Assistance Programme support.
• Meals provided during shifts.
• Discounts on home, travel, and car insurance through FBD Insurance.
• Participation in the Bike to Work Scheme.
• Recognition programs for employees.
• Certification as a Great Place to Work.