Aquatics Training Supervisor

About Rixos Premium Qetaifan Island North

Rixos Premium Qetaifan Island North presents guests with a luxurious island experience filled with entertainment and adventure. Covering five acres, the destination features an exciting waterpark, private beach, shopping area, beach club, and a variety of upscale and casual dining options, making it an ideal multi-inclusive holiday spot.

Role Overview and Responsibilities

• Ensure the safety of all guests and staff at Meryal, aiming for zero drownings and loss of life due to drowning incidents.
• Collaborate closely with the Aquatics Director and Managers to oversee operations and performance, emphasizing training within the Aquatics Department.
• Design, implement, and maintain comprehensive training programs for the department.
• Establish training standards and requirements for new lifeguard hires and management staff, covering initial orientations and ongoing skill renewals.
• Maintain continual training aligned with ILTP renewals, advanced courses, and dispatch certifications.
• Conduct regular audits during operational hours, assessing aspects such as visual checks, individual lifesaving skills (CPR, airway management, basic first aid), team capabilities, scenario drills, and attraction dispatch procedures.
• Develop growth and professional development initiatives that support career progression within the Aquatics Department.
• Create recognition and reward schemes linked to training achievements, professional development, and departmental performance.
• Apply these training and development efforts across multiple areas including ILTP Lifeguarding (shallow water and specialty facilities), guest service and engagement, leadership skills, first aid and basic life support, park and attraction operations, as well as job-related internal and external development courses.
• Work with the Director of Aquatics to meet key project milestones and monitor lifeguard performance through training metrics.
• Carry out all standard duties and meet performance targets expected of an Aquatics Supervisor.

Qualifications and Experience

• At least six years of experience within the industry, including a minimum of three years working in the Middle East or an international environment.
• Minimum three years experience as a certified lifeguard trainer (such as ILTP Instructor or equivalent).
• Background in management roles within waterparks, theme parks, or cruise lines.
• Experience involved in the pre-opening phases of operations.
• Previous senior management roles, including Assistant Manager, Supervisor, or Team Leader, excluding lifeguard-only positions.
• Experience with specialized aquatic attractions such as wave pools, surf pools, zip lines, white water rafting, and oceanfront operations.
• Skills in managing KPIs, performance appraisals, budget expenses, and revenue control.
• Certifications including ILTP Instructor, Instructor Trainer, and SGE Star Instructor certifications (levels 1, 2, and 3).
• Proven ability to manage both leadership and junior management teams directly.
• Experience managing a large team exceeding 200 colleagues indirectly.
• Proficiency with key operational systems used in water and theme parks.
• Strong English language skills, both written and spoken, for effective communication.