Air Import Agent

About Expeditors

Expeditors is a global logistics company focused on supply chain management, known for its professionalism, leadership, and supportive work environment that encourages innovation and excellent customer service. Headquartered in Seattle, Washington, it serves international trade through tailored solutions and integrated information systems across 350+ global locations with over 19,000 trained employees. Expeditors values organic growth, promoting from within, and has a strong employee retention culture supported by unique compensation programs offering long-term career opportunities.

Role Overview

The Air Import Agent plays a critical role in ensuring the prompt and precise handling of freight shipments and information flow while delivering outstanding customer service. The role requires managing shipment logistics, processing freight, and maintaining operational accuracy in compliance with company standards.

Key Responsibilities

• Receive and prepare shipment documentation.
• Route and manage freight receipts.
• Process and monitor shipments according to operational standards.

Work Environment

• Operate standard office equipment including computers, phone, fax, copier, and scanners.
• Primarily desk-based tasks requiring writing and computer use.

Qualifications

• Understanding of the global logistics sector.
• Proficient computer skills such as Microsoft Excel and Word.
• Fluency in English.

Performance Expectations

• Deliver exceptional customer service by proactively addressing needs and escalating issues as needed.
• Maintain high-quality job execution aligned with operational excellence and compliance.
• Consistently adhere to deadlines and manage tasks efficiently.
• Collaborate effectively with colleagues and maintain harmonious workplace relationships.
• Communicate clearly and professionally with internal and external stakeholders.
• Uphold company culture attributes including integrity, excellence, and teamwork.
• Engage in ongoing professional development with at least 52 hours of training annually.
• Ensure timely, accurate shipment processing and data entry following customer and company procedures.
• Accurately handle customer invoicing and billing in accordance with standards.

Additional Benefits

• Paid vacation, holidays, and sick leave.
• Comprehensive health plans including medical, prescription, dental, and vision coverage.
• Life insurance benefits.
• Registered Retirement Savings Plan (RRSP).
• Employee Stock Purchase Plan.
• Access to training and development programs.