Agent - Ocean Export

About Expeditors

Expeditors is a globally recognized Fortune 500 logistics firm with over 19,000 professionals and more than 350 locations worldwide. It delivers a comprehensive set of services including air and ocean freight, customs clearance, distribution, cargo insurance, duty drawback, and consulting. The company culture centers on values like integrity, excellence, and a customer-first mentality, all supported by unified global systems.

Job Overview

We are seeking a motivated bilingual professional based in Singapore to join our expanding Ocean Export department. The role demands fast-paced, dynamic work within a professional environment to ensure smooth international freight processing while meeting departmental key performance indicators.

Key Responsibilities

• Engage with clients to manage international shipment processing adhering strictly to company operations procedures.
• Maintain an understanding of workflow processes, ensuring prompt and accurate data entries.
• Prepare and update customer-specific standard operating procedures (SOPs).
• Conduct credit checks and screening of customers and denied parties before processing shipments.
• Ensure timely and accurate billing for clients and vendors aligned with company standards.
• Foster and maintain strong supplier relationships with shipping lines, trucking firms, cargo freight stations, and other partners.
• Comply fully with government regulations to avoid fines, penalties, or late filings.
• Secure necessary export permits prior to shipment departures.
• Adhere to operational quality standards and KPIs including prompt documentation and invoicing.
• Respond to internal and external communications swiftly (emails within 24 hours, voicemails within 1 hour).
• Report issues to management when needed and assist with additional departmental tasks.
• Complete 52 hours of training annually to maintain skills and knowledge.

Qualifications & Skills

• Post-secondary education or higher.
• One to two years of relevant experience or equivalent education-experience mix.
• Knowledge of ocean shipment documentation is advantageous.
• Strong interpersonal and communication skills, with the ability to engage clearly and effectively.
• Proactive mindset with excellent organizational and problem-solving skills.
• Proficient in Microsoft Excel and Word.
• Fluency in English required.

Work Expectations

• Deliver high-quality customer service internally and externally.
• Demonstrate a positive, responsible attitude with a "can do" approach, balancing workload capacity and deadlines.
• Execute tasks accurately and efficiently while staying organized.
• Collaborate effectively with team members and contribute positively to team spirit.
• Show initiative in coordinating daily work and processes.

Additional Information

This position is open only to candidates currently residing in Singapore.

Expeditors provides excellent full-time employee benefits in accordance with local regulations including medical and accident insurance and opportunities for professional development through training programs.

All applicant data is handled with confidentiality respecting equal opportunity employment guidelines.