Accounts Receivable Specialist

Position Summary

As an Accounts Receivable Specialist, you will be responsible each day for engaging with customers to collect agreed fees and promptly resolve any payment-related challenges. You will collaborate with the sales team when necessary to address any outstanding debts. This role suits an organized, detail-conscious individual with excellent communication, customer service, and problem-solving capabilities who is motivated to contribute to ongoing improvements in this critical area of the company.

Primary Duties

• Oversee and pursue collection of overdue receivables through direct communication with customers.
• Follow up on unpaid invoices, ensuring all necessary documentation is provided to facilitate timely payment.
• Keep comprehensive records documenting collection activities, transaction details, payment statuses, or reasons behind delays.
• Collaborate with the Sales Department to clarify and resolve any discrepancies affecting collection.
• Report regularly to management on the progress of collection efforts.
• Identify accounts at risk of non-payment, monitor them closely, and assist in reducing billing errors.
• Support special projects as assigned.

Candidate Requirements

• Exceptional attention to detail is essential.
• A strong work ethic and the readiness to take accountability for diverse responsibilities.
• Excellent interpersonal skills, adaptable to various personalities and situations.
• Capability to multitask effectively in a fast-paced global environment.
• Proficient with Microsoft Office applications including Excel, Word, and Outlook.
• Enthusiastic about adopting digital tools and open to learning AI-driven systems.
• Outstanding organizational abilities and skill in prioritizing tasks.
• Ability to maintain performance and meet deadlines under pressure.
• Strong verbal and written communication skills.

About Diligent

Diligent is a frontrunner in AI-powered governance, risk, and compliance SaaS platforms, serving over one million users and 700,000 board members worldwide. The Diligent One Platform delivers a unified view of governance, risk, and compliance practices enabling leaders to manage risks better, build resilience, and make faster, informed decisions.

We foster innovation and curiosity, encouraging fearless experimentation and embracing change as opportunity. As part of Diligent, you will be an agent of positive transformation joining a global community committed to impactful work.

Work Environment and Culture

• Creativity is central to our culture as innovative collaborators who continuously explore new approaches internally and for clients.
• We value our people, offering a flexible work environment, health benefits, wellness programs, generous leave policies, and global days of community service.
• Our multinational presence spans major cities worldwide including Galway, where this position is based.
• Diversity and inclusion are priorities; we foster supportive environments through employee resource groups and continuous education.

Equal Opportunity and Accessibility

Diligent is an equal opportunity employer dedicated to inclusive hiring without discrimination. We provide reasonable accommodations for applicants with disabilities and maintain a drug-free workplace. Visa sponsorship may be considered for qualifying roles.

This role requires at least 50% onsite work at our Galway location to promote collaboration and community.

Additional Information

Recruitment agencies are not engaged in unsolicited resume handling for this role. We utilize AI and digital tools to enhance recruitment processes, however, all final hiring decisions are made by our team members.