Account Manager - Retail

About the Team

The UAE market is expanding rapidly and is a top priority for our company. As we grow, we provide a key revenue stream for our partners across various sectors including restaurants, grocery, and retail. Our Account Management team is passionate, collaborative, and works cross-functionally to offer exceptional support and data-driven consultancy to help partners develop their businesses.

Role Overview

We are seeking a Retail Account Manager to join the UAE New Verticals Team. This role offers the chance to be a vital contributor in one of our fastest-growing divisions, focusing on 'Deliveroo Shopping' which encompasses categories like gifts, electronics, beauty products, stationery, and pet accessories.

Key Responsibilities

• Handle relationships with key National and SMB Retail/Non-food partners across selected categories.
• Lead onboarding, maintenance, and growth initiatives for these partnerships, acting as the main liaison between partners and internal teams.
• Support new partners in launching and succeeding on the platform, while driving growth for existing partners.
• Develop and maintain an attractive value proposition for customers, including aspects like selection, promotions, pricing, and service quality.
• Collaborate with compliance, legal, and operations teams to ensure adherence to best practices.
• Manage roll-outs and expansion efforts for the retail proposition, identifying and addressing coverage gaps.
• Represent the company within partner organizations and coordinate support from internal stakeholders as needed.

Candidate Profile

• 3 to 4 years of experience in account management, business development, or commercial roles.
• Required experience in the Retail and/or Pharmacy sectors.
• Strong negotiation skills aimed at creating mutually beneficial partnerships.
• Relationship-focused with excellent interpersonal and communication skills across varied channels.
• Data-savvy with the ability to analyze performance and propose actionable growth strategies.
• Innovative thinker, eager to test and implement growth ideas rapidly.
• Collaborative team player capable of engaging effectively at all organizational levels.
• Prior experience in dynamic, fast-growing companies is advantageous.

Why Work With Us?

• Opportunity to make a meaningful daily impact on customers, partners, and riders.
• Fast-paced, entrepreneurial environment promoting rapid learning and autonomy.
• Focus on career growth with ample chances to acquire new skills.
• Inclusive and values-driven work culture that supports diverse ways of working.
• Our hiring process typically involves 3 to 4 stages and strives to be transparent and fair.

Global Collaboration & Diversity Commitment

Our organization is part of a global group, collaborating across teams worldwide to unlock new possibilities collectively. We are dedicated to fostering diversity, equity, and inclusion, ensuring everyone feels valued and can perform their best. We welcome applicants from all backgrounds and provide necessary accommodations during the recruitment process upon request.

How to Join

If you are passionate about making a tangible difference in a vibrant market and want to grow your career with supportive teams, we encourage you to apply.