SMB Account Manager

About Deliveroo & the Role

Deliveroo, now part of DoorDash, integrates teams to expand its reach and capabilities worldwide. This global collaboration allows us to unlock new opportunities and operate as a unified team. Our mission is to revolutionize how people shop and eat by connecting customers, restaurants, shops, and delivery riders, aiming to make access to food and goods convenient and enjoyable.

As a technology-driven company in a rapidly expanding industry, Deliveroo values agility, autonomy, and innovation. We are growing swiftly, making significant impacts, and seeking fresh ideas.

Team and Function

The Account Management team acts as trusted consultants to partner restaurants, leveraging data insights and industry expertise to support and grow their businesses. They manage key accounts, including high-volume and global restaurant brands, and collaborate closely with other internal teams.

Key Responsibilities

• Manage a portfolio of Deliveroo's key restaurant partners, including high sales-driving and global brands.
• Maintain and strengthen relationships with key stakeholders within the restaurant industry.
• Utilize data analytics to identify growth opportunities and enhance profitability for both partners and Deliveroo.
• Collaborate cross-functionally with departments like Marketing and Operations to implement new business initiatives.

Qualifications and Skills

• Possess 3 to 5 years of experience relevant to the industry or role.
• Strong analytical and problem-solving capabilities to interpret and act on data effectively.
• Highly organized with the ability to work well within a team environment.
• Excellent interpersonal skills to build and nurture professional relationships.
• Adaptability to thrive in a fast-paced, dynamic work setting.
• Previous knowledge of the restaurant industry is advantageous.
• Proficiency in English is required; speaking Arabic is considered an additional benefit.

Benefits and Work Culture

• 25 days of paid annual leave.
• Comprehensive medical insurance coverage.
• Annual flight allowance for employees.
• Complimentary Deliveroo Plus subscription, offering free deliveries and exclusive discounts.
• Parental leave benefits including maternity and paternity support.
• Participation in end-of-year celebrations and frequent social events.
• A lively and enjoyable team atmosphere.

Deliveroo places great emphasis on the well-being of its people, offering a variety of competitive benefits spanning health, family, finance, community, career growth, and more. We are dedicated to inclusivity and diversity, ensuring a workplace that embraces all backgrounds, identities, and perspectives. We welcome candidates from every walk of life and are committed to providing equal opportunity for all.

If you require accommodations during the hiring process due to disability or long-term health conditions, support is available to ensure a fair recruitment experience.

Join us if you desire to make a substantial impact within a rapidly evolving marketplace and progress your career among driven and supportive colleagues.

Important Notice

Beware of fraudulent recruitment activities. Deliveroo and associated brands will never ask for payment or sensitive financial details during hiring. Please exercise caution and verify the legitimacy of recruitment communications.