Account Manager

Job Overview

The Account Manager acts as the primary liaison between the company and its partner network. This position manages the entire sales process for designated business partners with goals to maximize revenue, profit margins, and partner satisfaction. Supported by internal teams, the role involves nurturing strong relationships with key partner contacts and identifying sales opportunities while continuously delivering value.

Key Responsibilities

• Collaborate with the Channels Director to create and implement a call plan aimed at driving maximum returns from the partner ecosystem.
• Gain comprehensive knowledge of the product suite to provide well-informed presentations.
• Engage in up-selling and cross-selling initiatives to enhance margins and differentiate offerings.
• Understand technical strengths and limitations of product ranges.
• Coordinate with other company divisions to facilitate smooth customer interactions and a positive purchasing experience for partners.
• Maintain up-to-date CRM records to give management clear insight into business activities.
• Ensure all quotations are tracked and advanced through the sales pipeline with the objective of closing deals.
• Collect and manage all pertinent data necessary for sales and maintenance renewals.
• Design and execute outbound campaigns as needed to meet margin goals.
• Conduct outbound sales calls to partners and potential clients according to the call plan.
• Identify opportunities for the company's services in cooperation with the Technical Services team.
• Prepare all quotes using the company’s quotation system.
• Supply Sales Support Specialists with comprehensive information for crafting competitive solutions.
• Achieve and retain required sales certifications for relevant product groups.
• Resolve partner issues promptly, consulting management when necessary.
• Notify partners of upcoming renewal deadlines.
• Actively use CRM for business engagement tracking and forecasting.
• Provide accurate monthly business forecasts to the Sales Manager.
• Collaborate with Sales Support to ensure timely order processing.

Desired Knowledge, Skills, and Experience

• At least 4 to 6 years’ experience in channel sales of IT solutions.
• Preferably holds a tertiary IT degree or diploma.
• Strong relationship-building abilities.
• Excellent communication skills.
• Self-directed and capable of managing own workload.
• Professional maturity to engage with all organizational levels.
• Robust business understanding and acumen.
• Effective presentation skills.
• Ability to leverage internal resources to sell added value.
• Proficient skills in closing sales opportunities.
• Technical competence in relevant product areas.

Company Values

At Tech Data, a TD SYNNEX Company, our culture is shaped by core values: Together, We Own It; We Dare to Go; We Grow and Win; and We Do the Right Thing. These principles guide our partnerships, innovation, and community contributions.

Employee Benefits

• Customized elective benefits designed to suit local lifestyle needs.
• Opportunities for career acceleration through leadership and professional development programs plus on-demand courses.
• Enhancement of financial, physical, and mental health through seminars, events, and a global Life Empowerment Assistance Program.
• A commitment to diversity, equity, and inclusion demonstrated by inclusive education, peer dialogues, and equitable growth opportunities.
• Networking with new colleagues during the onboarding process.
• Engagement in peer-led inclusion communities and participation in various social and environmental initiatives.

Equal Opportunity

We continue to value diversity and inclusiveness. All qualified candidates will be considered fairly without discrimination based on legally protected characteristics. Voluntary disclosure for diversity purposes may be requested to enhance equitable hiring practices.