Account Manager, Corporate

About AlphaSense

AlphaSense is a leading provider of AI-powered market intelligence that helps some of the world’s most sophisticated companies eliminate uncertainty from their decision-making. Our platform aggregates and analyzes extensive content including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ proprietary research. Following the acquisition of Tegus in 2024, AlphaSense is advancing growth and innovation with greater content capabilities, serving over 6,000 enterprise customers including a majority of the S&P 500. Founded in 2011 and headquartered in New York City, we operate globally with over 2,000 employees across multiple offices.

Team Overview

The Customer Success team includes Product Specialists and Account Managers who provide strategic support to a diverse portfolio of clients ranging from Fortune 1000 companies to leading financial institutions. They act as consultants to ensure clients leverage the right data for informed business decisions, focusing on customer retention, product usage maximization, and collaboration with sales to identify growth opportunities.

Role Summary

The Corporate Account Manager acts as the main liaison for corporate clients, managing inbound queries, proactive engagement, relationship nurturing, and renewal discussions. This position demands versatility working with clients across industries while partnering closely with account executives to explore expansion within existing accounts. Beyond retention and growth metrics, Account Managers gather valuable client insights to inform internal teams on product development, marketing, and sales strategies.

Responsibilities

• Maintain and maximize client retention across assigned accounts.
• Drive increased adoption of AlphaSense solutions across various client business units to identify new opportunities and exceed revenue targets.
• Identify at-risk revenue and develop strategies to mitigate churn.
• Accurately forecast retention rates and collaborate with Account Executives to uncover growth potential within the book of business.
• Develop deep understanding of client organizations including roles, projects, and performance metrics to tailor communication and uncover white space.
• Establish and nurture relationships with users and key decision-makers to position AlphaSense as a strategic business partner.
• Conduct business reviews with primary stakeholders to maintain alignment.
• Plan and implement onboarding and training initiatives for new users.
• Maintain proactive communication by sharing relevant materials and updates with clients regularly.
• Provide on-site presence through client visits, floor walks, and engagement events such as lunch and learns.
• Represent AlphaSense to clients and advocate client needs internally.
• Collect client success stories and product feedback, disseminating insights to support product enhancement and sales efforts.

Qualifications and Attributes

• Demonstrated ability to build and sustain strong relationships, preferably within Fortune 1000 accounts.
• Expertise in managing internal and external relationships with sound business acumen and dedication to process excellence.
• Energetic and intellectually curious, adaptable to evolving environments.
• Experience and understanding of SaaS business models and best practices in client engagement.
• Proven commitment to achieving results through perseverance, initiative, and strong work ethic.
• Excellent communication skills, capable of engaging audiences ranging from analysts to C-suite executives, simplifying complex concepts clearly.

Diversity & Equal Opportunity

AlphaSense is committed to fostering a workplace that respects and supports diverse backgrounds without discrimination based on race, sex, national origin, age, religion, sexual orientation, gender identity, veteran status, disability, and other non-merit factors. We provide reasonable accommodations as required by law for qualified employees with disabilities.

Security Notice

Beware of fraudulent job offers pretending to be from AlphaSense. Official communications only come from @alpha-sense.com emails and we never request payment or sensitive information during hiring.