Account Manager / Client Success Manager

About Flexii

Flexii is on a mission to empower individuals to reach their full potential, anytime and anywhere, through an innovative on-demand work-matching platform serving users across Asia. With a goal to unlock more opportunities for our growing user base, we are expanding our team in Singapore to boost our business-side growth.

Key Responsibilities

• Drive revenue growth through identifying upselling and cross-selling opportunities by aligning our services with customers' evolving requirements.
• Collaborate with the Sales team to manage contract renewals and negotiate expansions.
• Analyze customer engagement and usage data to predict potential churn and identify growth avenues.
• Convert complex datasets into actionable insights like value scores and business reviews for stakeholders.
• Track key performance indicators such as client usage, retention rates, and product adoption to gauge success.
• Oversee the entire customer lifecycle from onboarding to sustained strategic partnership.
• Create and refine scalable customer engagement playbooks and efficient issue resolution processes.
• Act as the customers' advocate internally by working closely with Product, Customer Success, and Tech teams to influence the product roadmap.
• Conduct quarterly business reviews to highlight measurable outcomes and reinforce strategic value to clients.

Required Qualifications

• Minimum of five years experience in Customer Success, Account Management, or a related revenue-oriented position, preferably within SaaS or technology sectors.
• Strong analytical skills with the ability to manipulate data and use visualization tools to support strategic decisions.
• Hands-on experience using CRM systems, workflow automation tools, and project management frameworks.
• Excellent communication skills in both English and Cantonese to effectively engage stakeholders.
• Familiarity with AI applications in CRM automation, data summarization, and predictive health scoring.
• Demonstrated emotional intelligence and resilience to maintain trust during challenges such as technical escalations or service interruptions.

Join Our Team

If you are passionate about leadership and transforming lifestyles across Asia, come join our dynamic team. We're building a group of dedicated professionals who are ready to make a difference.