Account Manager

Company Overview

Flexii is committed to creating a world where people can fully realize their potential anytime, anywhere, facilitated by an on-demand work-matching platform across Asia. Serving thousands of users, Flexii's mission is to unlock opportunities by developing a business team capable of driving sustainable growth through strong client relationships.

Key Responsibilities

• Manage and grow a portfolio of existing client accounts by increasing GMV and revenue through upselling and expansion strategies.
• Identify opportunities for account growth, including increasing shift volumes, expanding to new locations, adding new job types, accommodating seasonal peaks, and entering new departments.
• Promote adoption of new product features and workflows that enhance client outcomes and encourage repeat usage.
• Conduct in-depth discovery to uncover client pain points that may not be explicitly expressed and translate these insights into clear, data-backed proposals outlining problems, impacts, solutions, and expected results.
• Spend time at client sites to understand operations firsthand, build trust with frontline management, and provide on-the-ground execution support.
• Perform regular client check-ins, on-site reviews, and post-mortems to enhance performance and reduce churn.
• Respond swiftly to client issues by coordinating internal teams and ensuring timely resolution.
• Develop and manage a pipeline for account expansion, including upsell roadmaps by month or quarter, while proactively managing renewals and preventing churn.
• Collaborate cross-functionally with Customer Success, Product, Operations, and Marketing teams to improve customer experience and drive measurable business outcomes.
• Collect and share market intelligence and client feedback to inform product enhancements and market strategies.

Required Qualifications

• Minimum 5 years of account management, customer success, sales, or comparable experience within startup or high-growth environments.
• Proven track record in upselling and account expansion with demonstrable results in GMV, revenue growth, retention, and increased usage.
• Strong discovery skills, capable of asking insightful questions, diagnosing root causes, and providing effective solutions.
• Comfortable spending time onsite to gain operational insights and influence stakeholders.
• Proficiency in business-level English; knowledge of Cantonese or Chinese is advantageous, especially for Hong Kong clients.
• Alignment with Flexii’s mission and a strong drive to make a meaningful impact.

Preferred Qualifications

• Experience in gig economy platforms, HR technology, marketplaces, operations technology, or financial technology sectors.
• Familiarity with retail, logistics, or hospitality operations.
• Cross-border experience within APAC or ASEAN regions.
• Understanding of unit economics and key performance indicators within platform businesses.
• Experience scaling operations from early to growth stages ("1 to 10" scaling).

Ideal Candidate Qualities

• Mission-driven with a clear understanding of why Flexii is the right fit.
• Hands-on, accountable, and result-oriented approach.
• Ability to learn quickly, adapt to change, and remain composed under pressure.
• Exceptional relationship-building skills trusted by executive leaders and frontline management alike.
• Collaborative team player who celebrates collective success.