Accommodation Assistant

Role Overview

The Accommodation Assistant is tasked with upholding consistent high-quality standards, particularly focusing on maintenance and hygiene across bedrooms, public areas, and linen management, ensuring rooms meet the company's 4-star criteria prior to guest use.

Key Responsibilities

• Clean assigned rooms, bathrooms, corridors, and public spaces according to set standards using approved cleaning products and equipment, while replenishing bathroom and bedroom supplies appropriately.
• Adhere to scheduled bed linen and towel changes following hotel guidelines.
• Maintain the cleanliness, organization, and stock levels of accommodation trolleys, caddies, and storage cupboards.
• Hand over any guest belongings found after check-out to the Accommodation Manager as lost property.
• Notify the Accommodation Manager promptly regarding necessary materials or equipment to support efficient staff operations.
• Optimize resource usage and maintain minimal operational costs.
• Report maintenance concerns promptly to supervisors or management.
• Coordinate with supervisors on room assignments, VIP guests, and special requirements, acting accordingly.
• Keep supervisors regularly informed about room statuses following inspections.
• Engage actively in training sessions, meetings, and personnel activities aimed at enhancing quality and performance.
• Implement the hotel's customer relations policies and communicate services effectively to guests.
• Handle guest complaints with courtesy and empathy, escalating issues to management as soon as possible.
• Adhere to punctuality by arriving at shifts on time, wearing a complete clean uniform and name badge.
• Maintain exemplary personal hygiene and grooming standards in line with company policy.
• Report daily 'Do Not Disturb' or 'No Service' statuses.
• Keep corridors free of debris at all times.
• Be accountable for key cards in possession.
• Report any accidents to the Manager on Duty without delay.
• Strictly comply with all Fire, Security, and Health and Safety regulations at all times.

Note: This list of duties is not exhaustive and may evolve as business needs change.

Required Skills

• Strong punctuality.
• Attention to detail.
• Commitment to maintaining cleanliness.
• Familiarity with housekeeping practices.
• Strong organizational abilities.