Accommodation Assistant

Role Overview

The Accommodation Assistant plays a vital role in upholding high standards in maintenance and hygiene, especially focused on bedrooms, public spaces, and linens to meet a 4-star company standard. This position ensures rooms are meticulously inspected and prepared before being handed back to reception.

Key Responsibilities

• Maintain cleanliness in allocated rooms, bathrooms, corridors, and public areas using approved cleaning agents and tools, while ensuring adequate stocking and replenishment of bathroom and bedroom supplies.
• Change bed linens and towels according to the hotel's set schedules and standards.
• Keep accommodation trolleys, caddies, and storage areas orderly, clean, and adequately stocked.
• Report any guest belongings found to the Accommodation Manager as lost property.
• Notify the Accommodation Manager regarding material or equipment needs for staff efficiency.
• Optimize resource utilization to maintain low operational costs.
• Promptly report maintenance problems to supervisors or managers.
• Coordinate with supervisors on room assignments, VIP guests, and special accommodation requirements, acting on instructions received.
• Continually update supervisors on room status after inspections.
• Participate actively in trainings, meetings, and personnel exercises to enhance performance and standards.
• Adhere to the hotel's customer relations policies and communicate services effectively to guests.
• Handle customer complaints politely and promptly refer issues to management.
• Arrive punctually in full, clean uniform with a visible name badge for all duties.
• Maintain impeccable personal grooming and hygiene in line with company policies.
• Report daily Do Not Disturb (DND) and No Service statuses.
• Ensure corridors remain clear of debris at all times.
• Be responsible for all key cards assigned to you.
• Report any accidents immediately to the Manager on Duty.
• Comply consistently with fire, security, health, and safety protocols.

Note: The described duties are representative and may evolve in response to business needs.

Skills and Attributes

• Punctuality and reliability.
• Keen eye for detail in cleanliness and presentation.
• Strong organizational skills and housekeeping expertise.
• Commitment to high standards of hygiene and neatness.