Accessibility Manager - Digital Marketing

Role Overview

Marsh is seeking an Accessibility Manager for Digital Marketing based in Dublin, who will spearhead the digital accessibility efforts across marketing websites, digital content, and communications. This role focuses on governance, remediation delivery, and embedding accessibility upfront in design and development processes.

Key Responsibilities

• Manage end-to-end execution of the accessibility remediation program, covering design, code, and content issues including prioritization, defect management, coordination, and reporting.
• Develop and continuously refine shift-left accessibility governance, including approval workflows, playbooks, reusable patterns, quality gates, acceptance criteria, training initiatives, and audits.
• Collaborate with UX/UI, Technology, QA, Content, and Marketing teams to integrate and enhance accessible design patterns across systems and content lifecycles.
• Lead the responsible adoption of AI tools in accessibility workflows by defining use cases, quality controls, human review standards, validation approaches, and escalation paths.
• Oversee third-party accessibility vendors and provide training and coaching to build internal capabilities across design, engineering, QA, marketing, and content teams.

Required Qualifications

• Bachelor's degree in marketing, communications, digital media, information design, or a related discipline.
• At least 8 years of experience spanning digital marketing, governance, accessibility, compliance, risk, or related domains including leadership roles.
• Strong capability in translating regulatory, legal, or technical requirements into clear, actionable insights for senior executives.
• In-depth knowledge of web accessibility standards like WCAG, ADA, AODA, and European Accessibility Act.
• Demonstrated credibility and experience managing accessibility programs at senior and executive levels within global organizations.

Preferred Attributes

• Experience working in matrixed, multinational environments managing stakeholders across Legal, IT, Compliance, Marketing, and business units.
• Excellent written and verbal communications skills capable of delivering concise, evidence-based reports to legal and executive stakeholders.
• Proven ability to handle multiple governance, compliance, and remediation initiatives simultaneously.
• Experience conducting accessibility testing using tools such as axe, WAVE, screen readers, keyboard-only navigation, and browser validation utilities.
• Familiarity with managing or utilizing AI-enabled tools responsibly in business processes, emphasizing risk management, validation, accuracy, and human oversight.

Culture and Benefits

• Professional development support and engaging work environment led by motivating leaders.
• A diverse and inclusive culture encouraging collaboration and innovation, allowing impactful contributions to colleagues, clients, and communities.
• Global scale enabling diverse career advancement opportunities.

Additional Information

Marsh fosters a hybrid working model with a minimum expectation of three days in-office or onsite with clients weekly. The company is an equal opportunity employer committed to diversity across many dimensions and offers reasonable accommodations for candidates with disabilities or health conditions to fully participate in recruitment. Contact is available for accommodation needs.

Marsh is a worldwide leader in risk, reinsurance, capital, people and investments, and management consulting. With over $27 billion in revenue and 95,000 employees, Marsh supports clients in more than 130 countries.