Tech Support Internship - LMS & Learner Assistance
IIMBx Digital Learning Foundation
Bangalore, Karnataka, India · Full Time internship
Be the first to apply
- Stipend
- Stipend: INR 10,000 – INR 10,000 / month
- Duration
- 3 months
- Start
- Immediately
- Openings
- 1
Candidates eligible to apply must be residing in Bangalore, available full-time onsite for 3 months between late September and late October 2026, possess required skills and interests, and women wishing to start or resume their careers are specifically encouraged to apply.
- Work mode
- In office
- Education
- Any graduate
- Resume
- Required to apply
About the internship
About the Internship
This internship offers an opportunity to handle daily technical support tasks related to LMS and learner assistance. Responsibilities include managing support tickets, diagnosing issues, escalating unresolved problems, maintaining a learner knowledge base, updating AI-driven automation workflows, preparing monthly performance reports, and coordinating recurring tech team activities to ensure smooth operations.
Key Responsibilities
- Address and resolve incoming learner support tickets promptly using designated support tools.
- Analyze each query to determine if the issue is related to platform functionality, content, or user errors, and escalate when necessary.
- Document recurring problems and alert the team to systemic issues for long-term improvements.
- Maintain and update a FAQ and knowledge base to aid common learner questions directly within support systems.
- Regularly review and adjust automated workflows including auto-replies, chatbots, and ticket routing rules.
- Compile and present comprehensive monthly reports on ticket volumes, response and resolution times, and issue trends.
- Organize and monitor the progress of the technical team's routine checklists, ensuring all tasks such as reviews, reporting, and meeting preparations are completed on schedule.
Candidate Profile and Requirements
- Applicants must be available for a full-time, on-site internship in Bangalore, starting between September 22, 2026, and October 27, 2026, for a period of 3 months.
- Women looking to start or restart their careers are encouraged to apply.
- Completion of a degree in any field is required; final-year students are also eligible to apply.
- Excellent written communication skills with a professional tone are essential as daily correspondence with learners and instructors is expected.
- Strong organizational and consistency skills to manage support ticket queues effectively.
- Proactive attitude towards follow-ups and resolution tracking.
- Ability to quickly learn and adapt to new tools; prior experience with helpdesk or CRM software is beneficial but not mandatory.
- Familiarity with AI tools such as ChatGPT to enhance response drafting and efficiency.
- Proficiency in client relationship management (CRM), artificial intelligence, data analysis, and ChatGPT usage.
- Candidates should be available during internship working hours, from 9:30 AM to 5:30 PM IST daily.
About IIMBx
IIMBx is a not-for-profit digital learning initiative by the Indian Institute of Management Bangalore aimed at democratizing access to top-tier education without financial, academic, or social obstacles. Since 2014, in collaboration with edX—a non-profit platform founded by Harvard and MIT—, it has delivered Massive Open Online Courses (MOOCs) to a global audience, leveraging IIMB’s esteemed management expertise.
Additional Information
- The position offers a monthly stipend of INR 10,000.
- Interns will receive a certificate and a letter of recommendation upon completion.
- The working schedule is five days per week.