Customer Service/Customer Support Internship

About the Internship

This internship opportunity with MARS Cosmetics, a vibrant color cosmetics brand based in Delhi, offers hands-on experience in customer service operations. The company aims to enhance beauty products by making them more accessible and affordable.

Responsibilities

• Manage customer inquiries via multiple channels including email, WhatsApp, and telephone.
• Provide assistance related to orders and deliveries such as updating order status, tracking shipments, handling delays, cancellations, and refunds.
• Identify and resolve customer issues efficiently, escalating more complicated problems to the appropriate teams.
• Collaborate with internal departments, logistics partners, and warehouse teams to ensure prompt issue resolution.
• Maintain thorough documentation of support interactions, updating trackers and ensuring accurate recording of complaints and their follow-ups.

Candidate Requirements

• Availability to work full time on-site for a 3-month internship.
• Ability to start between 9th October 2026 and 13th November 2026.
• Relevant skills and a genuine interest in customer service roles.

Additional Details

• Stipend ranges from INR 14,000 to 15,000 per month.
• Successful interns will receive a certificate upon completion.