Customer Service/Customer Support Internship
Bengaluru, Karnataka, India · Full Time internship
Be the first to apply
- Stipend
- Stipend: INR 8,000 – INR 15,000 / month
- Duration
- 3 months
- Start
- Immediately
- Openings
- 1
Applicants must be residents of Bangalore able to commit full-time onsite for a three-month internship starting between September 7th and October 12th, 2026, and have a genuine interest or skills related to customer service, SaaS, or technology support roles.
- Work mode
- In office
- Resume
- Required to apply
About the internship
Overview of the Internship
This internship offers a hands-on role supporting customers with ClearTrust's SaaS product that shields publishers and media buyers from invalid traffic and helps maintain media rating compliance. The platform processes over 100 billion monthly events and is heavily relied on by SMEs and SMBs. Interns will engage in activities that help clients successfully onboard, use, and get value from the product while coordinating internally across teams.
Key Responsibilities
- Guide new customers through onboarding, subscription details, and initial product setup.
- Handle incoming customer inquiries via calls, emails, and other platforms with professionalism.
- Offer first-level support by resolving straightforward issues and liaising with the technical team when needed.
- Follow up regularly to boost product engagement and adoption.
- Document all customer communications, queries, follow-ups, and solutions accurately.
- Collaborate with sales, billing, and tech departments to ensure a seamless client experience.
- Spot repetitive customer issues and report feedback to internal teams for improvements.
- Support customer retention efforts alongside the Customer Success team.
Who Should Apply
- Applicants must be available for a full-time, in-office internship based in Bangalore.
- Internship start date between September 7th and October 12th, 2026.
- Commitment to a three-month internship duration.
- Possession of relevant skills and an interest in customer success, SaaS, or technology-related roles.
Requirements
- Superior oral and written English communication abilities.
- Strong interpersonal skills coupled with effective problem-solving and customer management capabilities.
- Enthusiasm for client engagement roles and understanding of SaaS or subscription models is advantageous.
- Comfortable managing correspondence and conversations via calls and email channels.
Compensation and Perks
- Monthly stipend ranging from INR 8,000 to 15,000.
- Certificate of completion and a letter of recommendation upon successful internship end.
- Work schedule of five days a week with an informal dress code.
About ClearTrust
ClearTrust specializes in safeguarding against invalid traffic for publishers and media buyers, ensuring compliance with media rating standards. Their SaaS solution boasts over 100 built-in filters, preset filter profiles, transparent reporting, and premium support services. Rapidly expanding, ClearTrust currently monitors in excess of 100 billion monthly events, establishing its leadership position in the sector.