Customer Service Intern

About the Internship

Vela (formerly Reewild) operates a UK-based consumer rewards app that incentivizes healthier and more sustainable purchases. Members accumulate rewards by scanning or connecting receipts and linking cards, redeemable for vouchers from popular brands. The company maintains a nimble team across London and Hyderabad, focusing on rapid and member-focused development.

Role Overview

As the initial point of contact for Vela users, you will represent the customer's voice internally, addressing support requests and facilitating community engagement. The internship serves as a springboard into product roles, with opportunities to contribute to feature development and testing for high performers.

Key Responsibilities

• Respond promptly to member inquiries via in-app chat and email, including issues with receipt rejection, points missing, and voucher redemptions.
• Engage and moderate Vela's member communities across platforms such as WhatsApp groups.
• Diagnose user-reported problems, attempt replication of bugs, and communicate detailed reports to engineering teams.
• Organize and analyze member feedback to identify frequent concerns and feature requests.
• Provide ongoing summaries highlighting main user pain points and improvement suggestions to the product team.
• Contribute to creating and refining help center articles, saved responses, and FAQs.
• Participate in testing upcoming product features to spot user experience issues before launch.

Candidate Eligibility and Requirements

• Availability for full-time, in-office internship in Hyderabad for 6 months starting between October 6, 2026, and November 10, 2026.
• Strong written English capabilities with clear, friendly, and concise communication.
• Empathetic, patient approach with sound judgment in resolving user concerns.
• Detail-oriented and methodical in tracking and solving issues.
• Curiosity about product functionalities and user interaction patterns.
• Eagerness and ability to learn digital collaboration tools such as Google Sheets, Notion, and Slack.
• Women re-entering or beginning their careers are especially encouraged to apply.
• Desirable: Prior experience in customer support, community engagement, or operations; interest in product management or sustainability; familiarity with tools like Crisp, Intercom, Zendesk; basic data handling skills such as pivot tables and charts.

Company Background

Vela is innovating reward systems linking daily expenditures to measurable environmental and health impacts globally. Their flagship product, PlanetPoints, operates like loyalty points but directly correlates to positive change. Supported by major entities like Mastercard and Microsoft for Startups, Vela processes millions of transactions daily, utilizing real-time data to immediately reward sustainable consumer behavior. This environment challenges engineers with building resilient, large-scale, low-latency systems integrating diverse banking and retail networks.

Additional Details

Stipend: INR 10,000 to 12,000 per month.
Working days: Five days weekly.
Number of openings: 3.
Location: Hyderabad, Telangana, India.
Application deadline: November 5, 2026.

Perks: Internship certificate, recommendation letter, and a five-day workweek.