Customer Support Intern
Noida, Uttar Pradesh, India · Full Time internship
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- Stipend
- Stipend: INR 10,000 – INR 10,000 / month
- Duration
- 6 months
- Start
- Immediately
- Openings
- 2
Applicants must be from Noida, available to work full-time onsite for six months beginning between October 6 and November 10, 2026, with the relevant skills and interests for customer support roles.
- Work mode
- In office
- Resume
- Required to apply
About the internship
About the Internship
As a Customer Support Intern, you will engage daily with customer queries related to various events and masterclasses, handling communications through email and calls. You will assist participants with registrations, payments, schedules, access links, certificates, and other event details. The role involves coordinating closely with internal teams to resolve issues efficiently and updating participant data and records meticulously.
Supporting data verification and maintaining accurate trackers for query resolution are integral parts of the job. You will follow up on pending participant information and payments while escalating complex concerns to designated contacts. The internship also includes supporting live events by facilitating effective participant communication and promptly addressing issues, all while upholding a professional and helpful communication style.
Applicant Eligibility
Candidates must be available for a full-time, in-office internship in Noida with a commitment of six months and a starting date between October 6 and November 10, 2026. Applicants should possess relevant skills including proficiency in MS Excel and Google Sheets and demonstrate interest in customer support functions.
Skills and Requirements
- Strong verbal and written communication capabilities.
- Comfort with managing customer calls and emails efficiently.
- Solid working knowledge of Microsoft Excel and Google Sheets.
- High attention to detail to maintain precise customer records.
- Effective coordination and follow-up skills.
- Ability to juggle multiple queries and meet deadlines.
- A customer-centric mindset combining patience and problem-solving skills.
- Ownership and accountability toward ensuring smooth participant experiences.
- Possession of a personal laptop for internship activities.
Ideal Candidate Profile
- A proactive, organized individual focused on customer needs.
- Strong multitasking and inter-team coordination abilities.
- Willingness to take ownership and ensure seamless participant engagement for Times Internet's events.
Company Overview
Times Internet is India's largest digital products company, creating premium offerings across news, entertainment, marketplaces, and transactions. Our brands like TOI, ET, ET Money, and Cricbuzz are market leaders trusted by millions. We thrive on innovation, constantly evolving to enhance everyday life through new technologies and services.
Additional Information
- Work Location: Times Center, FC-6, 1st Floor, Sector 16, Noida, Uttar Pradesh - 201301.
- Office Hours: Monday to Friday, 9:30 AM to 6:00 PM.
- Internship Duration: 6 months.
- Stipend: ₹10,000 per month.
- Working Days: Five days a week.
- Work Environment: Onsite in office premises.