Sai Srujan Sasanapuri

About

Technical Support Specialist with 3+ years of experience in L1/L2 troubleshooting, incident management, system administration, and user support. Experienced in resolving hardware, software, and network issues while improving uptime and ensuring smooth IT operations.

Experience

• Engineer | Systems Engineer C1
  Tata Consultancy Services (TCS)
  Mar 2021 – Present

Education

• Graduate
  Andhra University · Andhra University
  2025
• Master of Computer Application
  Andhra University
  Computers
• BSc
  Gayatri Degree College
  MECs
• Intermediate
  SriChaitanya Junior College
• High School
  Vishaka High School

Skills

• ServiceNow
• Active Directory
• DNS
• Incident management
• Windows 10
• Windows Server
• System Administration
• TCP/IP
• DHCP
• Windows 11
• Anydesk
• Rdp
• Event Viewer
• Task Manager

Courses & certifications

• Feedback Enabler Certificate · 2026
• Feedback Influencer Certificate · 2026
• Feedback Enthusiast Certificate · 2026