About
IT support professional with 7+ years of experience in technical support, systems administration, and network operations across enterprise environments. Skilled in Windows Server, Microsoft 365, Active Directory, networking, virtualization, and IT service management.
Experience
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IT Infrastructure Engineer (Freelance – Project-Based)CAIXABANK (via Telefónica / TGS)Jan 2026 – Present
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IT TechnicianSonatrach - TFTJan 2019 – Present
Education
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Higher Technician DiplomaHigher Technician Diploma in Computer Science and NetworkingComputer Science and Networking · 2024
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Technical DiplomaTechnical Diploma in Computer OperationsComputer Operations · 2012
Skills
- Python
- Microsoft 365
- AWS
- ServiceNow
- Jira
- Active Directory
- Zendesk
- DNS
- VPN
- Bash
- VMware
- Virtualization
- Backup and Disaster Recovery
- SCCM
- Azure
- VLAN
- IT support
- Hyper-V
- Windows Server
- System Administration
- Network Administration
- PowerShell
- TCP/IP
- DHCP
- Endpoint security
- Lan/Wan/Wlan
- Exchange
- Wds
- Clonezilla
Courses & certifications
- ITSM User Training · Roche
- Safety, Security, Health & Environmental Protection (RoSHE) · Roche
- Records and Information Management (RoRIM) · Roche
- Global Privacy Awareness Training · Roche
- Global Information Security Awareness Training · Roche
- ITIL 4 Foundation knowledge
- CompTIA Security+ equivalent knowledge through self-study and labs
- CCNA-level networking knowledge
- Microsoft Azure Fundamentals (AZ-900)
- IBM Cybersecurity Analyst · IBM
- Google IT Support · Google
- Google IT Automation with Python · Google
- CompTIA Network+
- CompTIA A+