About
IT support professional with 7+ years of experience in technical support, systems administration, and network operations across enterprise environments. Skilled in Windows Server, Microsoft 365, Active Directory, networking, virtualization, and IT service management.
Experience
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IT Infrastructure Engineer (Freelance – Project-Based)CAIXABANK (via Telefónica / TGS)Jan 2026 – Present
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IT TechnicianSonatrach - TFTJan 2019 – Present
Education
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2024
Higher Technician DiplomaHigher Technician Diploma in Computer Science and NetworkingComputer Science and Networking · 2024
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2012
Technical DiplomaTechnical Diploma in Computer OperationsComputer Operations · 2012
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
AWS
DNS
VPN
Wds
Jira
Bash
SCCM
VLAN
DHCP
Azure
Python
VMware
TCP/IP
Exchange
ServiceNow
IT support
Clonezilla
Zendesk CRM
Lan/Wan/Wlan
Microsoft 365
Virtualization
Active Directory
Endpoint security
Microsoft PowerShell
System Administration
Hyper-V Virtualization
Network Administration
Microsoft Windows Server
Backup and Disaster Recovery
Languages
Native / Bilingual
Native / Bilingual Their first language, or as strong as one.
Arabic
Speak · Read · Write
Fluent
Fluent Comfortable using it for work.
English
Speak · Read
Conversational
Conversational Can hold an everyday conversation.
French
Speak · Read
Courses & certifications
- ITSM User Training · Roche
- Safety, Security, Health & Environmental Protection (RoSHE) · Roche
- Records and Information Management (RoRIM) · Roche
- Global Privacy Awareness Training · Roche
- Global Information Security Awareness Training · Roche
- ITIL 4 Foundation knowledge
- CompTIA Security+ equivalent knowledge through self-study and labs
- CCNA-level networking knowledge
- Microsoft Azure Fundamentals (AZ-900)
- IBM Cybersecurity Analyst · IBM
- Google IT Support · Google
- Google IT Automation with Python · Google
- CompTIA Network+
- CompTIA A+